ADMINISTRATION & FRANCHISE MANAGER
HamadaInternationalFZ,AndHamadaJordan
Total years of experience :16 years, 5 Months
Administering the designing, data collection and the Franchise Operation Manual FranCorp . Collaborated with internal and external partners on diverse operational needs and special projects. Followed up and guided processes on operational goals, milestones and strategic planning. Managing the manual executing phases. Follow up on the organization Trademark registrations worldwide/Talal Abu Ghazalah. Develop and execute franchise agreements, NDAs and MOUs. Collaborate with cross-functional teams for seamless onboarding and ongoing support. Developing and implementing strategies to be aligned with the overall company strategy.
Participating in management cross-functional meetings and decision-making . Structuring the HR Dept and designed the Internal policy and Employees Handbook. Delivered comprehensive training programs to optimize diversity and inclusion. Managed HR daily function for a service provider with over 170 employees across multiple countries Designed, executed, and Implementing new automated HR Systems (Human Capital Management Suite of SaaS applications)
Worked well with different stakeholders to address challenges and solve problems collaboratively in the HR aspect. Followed established guidelines and procedures for maximum regulatory compliance. Evaluated compliance with internal control procedures by examining processes and documents. Conducted audits and communicated findings in formal audit reports. Consulted with mid-level management on risk mitigation strategies to identify control solutions. Developed risk-based audit strategies and programs in collaboration with department subject matter experts.
Directed HR function for a service provider with over 350 employees. Implemented HR metrics and analytics to track key HR indicators. Led companys structuring of Human Resources Department from scratch Designed the companys 5-year strategy to expand the applicant pool and improve the performance of sales professional. Participating in management cross-functional meetings and decision-making Designed Implemented Tailor Training for soft skills program for staff of 400+. Managed performance appraisal process to drive employee engagement and development. Maintained department records and updated files with current employee information. Conducted new employee orientations and handled personnel on boarding. Led and managed talent acquisition, employee relations, and benefits administration to facilitate HR function.
Managed computer files, sensitive documents, and office supplies. Supported operations with consistent maintenance and updates of corporate files and records. Managed meetings, tight schedules, complex travels. Worked with board, senior management team and staff to leverage opportunities for growth and improvement in support of overall task/s. Managed meetings minutes and prepare action plan . Handled CEO personal calender, and appointments. Assisted team members and managers with tasks to maintain productivity and meet project milestones. Completed required paperwork within anticipated timeframes.
Fostered accurate processing and dissemination of written correspondence and communications directed to executive leaders. Reviewed all expense reports for accuracy and proper expense disclosure. Monitored inventory levels to requisition or purchase supplies. Assisted with board meetings by preparing documents, detailing minutes and organizing catering. Managed office administrative filing, research and document control.
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