Hardware and network engineer/ Desktop support engineer
Bluechip computer systems llc
Total years of experience :3 years, 8 Months
Handle AMC (annual maintenance contract) clients. Onsite and offsite (remote) support regarding all type of IT related queries.
Software and hardware support for users.
Installing and configuring servers, routers etc.
Configuring Domains and Active Directory services and users.
Providing after sales support.
Attending Onsite calls from AMC clients and private companies.
Installing OS assembling and troubleshooting PCs, laptops, LAN, WAN etc
Worked at Dubai Airports as desktop support engineer under the contract of 14 months.
• Installing systems for new users
• Installation, configuration and Troubleshooting of Microsoft Outlook and Outlook express
• Troubleshooting and fix windows Operating System problems.
• Troubleshooting and Supporting DNS, DHCP related issues.
• Support for the MS Office .
• Setup and Maintain networks of the company.
• Maintaining and Servicing systems of the company.
• Providing online and on-site support to users.
• Providing backup and Restore of data.
• Preparing reports for the attended support calls and forwarding the same to the supervisor
• Installing new computer systems and connecting them in to LAN.
• Installing the basic OS and the supporting software as per the guidelines of the organization
• Configuring and maintaining WLAN, LAN.
• Solving virus related issues.
• Recording the model number of each installed hardware component and forwarding the details to the administrative authorities.
• Attending the maintenance calls by the users.
• Informing the users about precaution measures for some of the frequently arising system concerns
Specialised in Banking
.