Floor manager
ABC
Total years of experience :17 years, 9 Months
•Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
•Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
•Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
•Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
•Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
•Protects organization's value by keeping information confidential.
•Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
•Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
competitors and market analysis
responsible for leading and managing the store operation to deliver the highest
standards of customer service and to maximize sales and profitability in line with company’s
objectives . also responsible for the inventory, maintenance and external appearance of
the shop .
- Solve critical store operational problems including customers’ complaints, in order to ensure
operational effectiveness and to increase customers’ satisfaction
- Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates
- Manage annual allocated budget by monitoring expenditure up to set limits, optimising and reducing
costs where possible and reporting variances versus budget
- Ensure the stock is effectively measured and controlled and manage order placement activiesti to
maximise sales and meet stock performance objectives
- Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the
Shop/Department manpower is effectively matched to operational requirements in a cost effective
manner
- Prepare management information reports on store performance in order to allow informed decisionmaking
Ensure the effective communication of sales plans and targets to the Shop/Department team
-managing performance, developing and motivating employees, in order to ensure the highest levels of
performance and the achievement, or exceeding, of sales targets
- Evaluate on a bi-yearly basis the performance of the
Assistant Manager, Department Manager, Sales Associates, Cashiers and Stock Keepers as per
company guidelines
-Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media,
and other concerned partners
-Perform other shop related activities such as overseeing the shop merchandising, verifying the
cleanliness, display and maintenance of the Shop window, placing orders and other.
Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing
basis, and suggest corrective actions to hierarchy when needed
- Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates, Cashiers and Coordinators and ensure that activities are carried out in the most
effcient manner
- Greet customers and ensure that they are served by shop staff in a timely manner and in compliance
with quality and customer service standards
- Report occurring operational issues and handle customer complaints in in a timely manner, suggest
solutions or escalate them as appropriate in order to ensure operational effectiveness and customer
satisfaction
- Handle or assist the Shop/Department Manager in handling the maintenance of inventories and
placement of product orders to ensure effective stock management and availability of products
- Motivate team members and provide them with the necessary support in terms of training and
development in order to optimize sales results
- Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty
cash, reporting, systems, etc. are respected
- Handle the closing of the Shop in coordination with the Cashier by
controlling the preparation of cash money, electronic cards slips, discounts, and VAT vouchers; ensure
their delivery to the Accounting Department in compliance with company policies and security
standards
- Greet customers and assist them in their purchase decisions by offering expert advice in compliance
with quality and customer service standards
- Support the Shop/Department Manager in maintaining inventories and placing product orders to ensure effective stock management and availability of products
- Assign routine and non-routine tasks to Sales Associates, Cashiers and Coordinators, in order to ensure
that activities are carried out in the most efficient manner
- Assist in the preparation of the staff schedule in order to ensure that the Shop/Department manpower is effectively matched to the shop’s operational requirements in a cost effective manner
- Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing
basis and suggest corrective actions to hierarchy when needed
- Motivate team members and provide them with the necessary support in terms of training and
development in order to optimize sales results
.
- Greet customers, offer assistance and serve them in order to ensure their needs are answered in a
timely manner and in compliance with quality and customer service standards
- Assist customers in their purchase decisions by helping them select relevant and appropriate products,
offering proper advice and suggesting gift vouchers when applicable
- Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and
shelves are kept clean and tidy at all times
- Watch for and prevent security risks and thefts and escalate occurring incidents to the hierarchy in a
timely manner in order to avert loss
- Perform physical and electronic inventory of shop products on a regular basis as per Company
guidelines in order to ensure accurate stock keeping
- Arrange and display received merchandise under the direction of the
Merchandiser/Shop Manager; change tag prices of products during promotion periods or as needed
- Take measurements for any needed alteration, assign price according to set price
list, fill the alteration book, and notify tailor of the amendments
- Up-sell and cross-sell products and services in order to reach hourly and daily sales targets
- Inform Department Manager of unavailable and nonperforming products
- Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations
taking apointments with high level people in society in order to set meetings with journalists to gather info about their BIO.
organize gathered information to be ready to be delivered to editors in order to release on to the website