Rome Antionette Murcilla

Transcribed audio and video recordings with high accuracy while
meeting quality and turnaround requirements.
Verified transcripts against source audio, correcting grammar,
punctuation, speaker labels, and formatting.
Annotated text and audio datasets following detailed project guidelines
for AI training.
Maintained consistency, confidentiality, and quality across annotation
and transcription projects.

Provided safe and reliable transportation for clients within and
outside Davao City. Ensured timely pick-ups and drop-offs through
efficient route planning. Delivered professional, courteous service
while prioritizing passenger safety and comfort. Coordinated
schedules and adapted to flexible, on-call driving assignments.

Reviewed 100+ user-generated content items daily while maintaining
over 95% accuracy.
Evaluated content against Meta Community Standards, identifying
violations including hate speech, harassment, misinformation, and
graphic content.
Collaborated with Quality Assurance and Trust & Safety teams to
improve moderation consistency.
Documented high-risk cases and escalated policy-sensitive content
according to established procedures.

Managed executive calendars, email correspondence, and administrative tasks
while supporting daily business operations in a remote environment.
Conducted online research and prepared reports to support operational and
business decisions.
Supported daily administrative operations with minimal supervision.

Provided customer support via phone, resolving billing inquiries, account
concerns, and technical issues with a customer-first approach.
Troubleshot mobile devices, network connectivity, and service-related
problems, ensuring timely and accurate resolutions.
Documented customer interactions, case updates, and resolutions using
Salesforce and CRM systems while maintaining data accuracy.
Consistently met key performance metrics for customer satisfaction,
quality assurance, productivity, and first-call resolution.