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Romenick Mangulabnan, Customer Service Associate

Romenick Mangulabnan

Customer Service Associate·Sitel

United Arab Emirates

Bachelor's degree, Hotel and Restaurant Management

Work experience

Total years of experience: 6 years, 7 months

Customer Service Associate

May 2016 - July 2016

Sitel

Philippines

May 2016 - July 2016

Answering calls from guests regarding airline booking and reservations
Managing guest booking and provides them with excellent service
Knowledge in using Sabre Airline system for reservations

Company industry:
Airlines
Job role:
Customer Service and Call Center

F&B Cashier

November 2014 - March 2016

Hyatt City of Dreams

Philippines

November 2014 - March 2016

Responsible in cash and credit settlements
Provides excellent customer service to meet or exceed guest expectations
Answering phone calls for inquiries and reservations
Assisting auditors for segragating and checking settlements on a daily basis

Company industry:
Hospitality & Accomodation
Job role:
Accounting and Auditing

Cashier

January 2011 - November 2014

Resorts World Manila

Philippines

January 2011 - November 2014

Provides excellent customer service by meeting or exceeding their expectations
Offers the best and high quality of products and services for our guests
Responsible in cash and credit card settlement

Company industry:
Hospitality & Accomodation
Job role:
Accounting and Auditing

Barista

October 2009 - October 2010

Starbucks

Philippines

October 2009 - October 2010

Preparing hot and cold beverage orders
Provides excellent customer service for new and regular guests
Maintaining the cleanliness nad orderliness of the store
Cash handling experience

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Centro Escolar University

April 2009

April 2009

Bachelor's degree, Hotel and Restaurant Management

Philippines

GPA (point): 2.25 out of 5

GPA (point): 2.25 out of 5

College Graduate

Skills

Barista skills
Intermediate
Barista skills
Intermediate
Office admin
Intermediate
Office admin
Intermediate
Sabre Airline System
Intermediate
Sabre Airline System
Intermediate
Microsoft Applications
Expert
Microsoft Applications
Expert
Team player
Expert
Team player
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English
Expert
Filipino
Native Speaker