Rommel Dimaano

 Supports SEN (Special Education Needs) students (with learning difficulties such ADHD, Autism, Asperger’s syndrome, global development delay, etc.)
• Enables the students to access the acquired knowledge and apply such to their highest capacity
• Acts as reader/scribe to help students focus and comprehend better
• Facilitates ‘accommodation’ (changes as to how students access information and demonstrate learning) and ‘modification’ (changes as to what students are expected to learn) to help equalize their disability
• Reviews and updates IEP (Individual Education Plan) every term
• Prepares Weekly Learning Summary which contains reports that summarize subject-wise performance of students
• Works closely with teachers and parents to ensure progress of students
• Works on board displays and secures and organises school-issued electronic devices

FRONTLINE CUSTOMER SERVICE
● Handles and resolves customers’ concerns/requests/complaints related to:
● Accounts, billing discrepancy, electrical maintenance troubleshooting, and service irregularity
● request for preventative and repair maintenance duties for distribution utility
● coordination of scheduled inspection, repair and preventative maintenance for concerned installed electric facility

ACCOUNTS HANDLING/PROVESS ANALYSIS
● Analyses data and presents findings in written reports
● Monitors and analyzes billing discrepancies
● Performs re-computation of erroneously rendered bills
● Generates Demand Letters and Surcharge Bills
● Performs reevaluation and re-computation of bills that resulted from violation of contracts and illegal service connections, and cases for cancellation and/or dropping
● Initiate field investigation orders for verification of delinquent accounts
● Ensures client’s facility/work documentation fulfills required quality standards
Maintains documents for every single service account/contract and review on every modification
● Prepares relevant recommendation memorandums, correspondence letters, and other relevant documents in timely and accurate manner, without missing or incorrect attachments/information
● Works collaboratively with electrical, inspection and operation engineers and internal staff
● Liaises with clients, contractors and relevant authorities (e.g. Energy Regulatory Commission, Paralegal Department, Business Centres, Subcontractors, etc.)
● Contracts Handling (Subsidiaries/Contractors)
● Coordinates any mishandling of Bill Delivery and Meter Reading Contractors
● Validates contract clauses and assesses contractors’ performances
● Prepares documentation relative to contractors’ monthly service charging
● Billing Adjustment and Payments Handling and Resolution
● Negotiates settlement of back-billing charges and penalties
● Creates Installment Payment Agreement
● Handles and monitors settlement of returned checks
● Evaluate and processes refunds of charges and double payment transactions
● Bills payment collection and performs office collection reconciliation/closing

 Time and Motion study
• Performed time and motion study of almost all semiconductor production processes including both manual and automated operations (material control, molding, die casting, soldering, QA/QC, and packaging)
 Productivity and Efficiency Rate Computation and Monitoring
• Set Work Output (total volume of semiconductors expected to be produced)
• Determined Work Input (total actual volume of semiconductors produced)
 Product Cost Estimation (using SAP program)
• Prepared quotation/computation of the prices of semiconductor type based on Bill of Materials
 Updating of the complete product list of semiconductor types being manufactured
• Created an updated Database of all the existing semiconductor types being manufactured
• Conducted a thorough study on the existing types of semiconductors actually manufactured
 Products directly manufactured
 Products manufactured through subcontractors