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Ronald Hariandja, General Manager Corporate

Ronald Hariandja

General Manager Corporate·Maura Group

Indonesia

Diploma, Tourism Management

Work experience

Total years of experience: 29 years, 0 months

General Manager Corporate

October 2017 - December 2020

Maura Group

Indonesia

October 2017 - December 2020

Lead Company become a motivator for each employee, Make Company Procedures and Standards, Manage the Company Financial Budget, Implementing training plan for the operations each Unit and Department, Manage Daily Operation of Company, Plant Implement, coordinate, Supervise and analyse all business activity of Company. Ensuring that Each Unit and Department carrier’s out the company strategy effectively and optimally, Completeness of the project according to time given
Company industry:
Hospitality & Accomodation
Job role:
Management

General Manager Operations

August 2015 - September 2017

Qiano Resort, Hotel and Waterpark

Wonosobo, Indonesia

August 2015 - September 2017

Create an operating environment that assures consistent guest satisfaction and create SOP and JOBDES all Department and Position, Responsible for achieving optimal guest satisfaction and a good working environment to Attain all set objective, should run the hotel, waterpark and all facilities in accordance with the standard operating Procedure and Polices set out by the company, Maintains product guest service quality by conducting ongoing Evaluation and investigating complains initiates corrective action. Make a promotion and create Business Development for company. Made good relationship with Government and local people for further business Company. Selection all staff
Company industry:
Hospitality & Accomodation
Job role:
Management

General Manager

March 2013 - July 2015

Bukit Talita Mountain Boutique Resort

Bogor, Indonesia

March 2013 - July 2015

Responsible monitoring and controlling accountable for all activities and business plan. Performing Department Head responsibilities and meeting expectations in all areas of their job descriptions. Meet budgets And Maintains Operational and exceed the company standards for Quality Service and Cleanliness (QSC).
Evaluates all activities And employee’s performance based on clearly communicated standards and expectations. Maximizes financial Performance and profit. Develops and executes the business plan key elements, manpower planning and Marketing for the company. Achieves results by planning.
Company industry:
Hospitality & Accomodation
Job role:
Management

Owner Representative as a Chief Executive Officer

March 2012 - February 2013

Resort Lembah Sukanagealih

Bogor, Indonesia

March 2012 - February 2013

Responsible for all business activities and make market plan. Monitoring all program and activity that's been made in Accordance with the budget. Responsible Monitoring and Controlling All Performing Department and meeting Expectations.
Company industry:
Hospitality & Accomodation
Job role:
Management

General Manager Operations

March 2011 - April 2012

Life style Residential, and Apartment

Jakarta, Indonesia

March 2011 - April 2012

Managing and coordinating work of process Resident Managers and for All Department Head’s (Sales and Marketing, Human Resources, Security, Front Office, Accounting, Purchasing, Housekeeping, Engineering, Food and Beverage, ). The duties also comprise devising and planning of company policies, and discussing them with the top management for final approval. A general manager develops guidelines of operation for certain processes. Which are directly Ensure compliance of brand standards and Standard Operating
Procedures, maintain appropriate standards of conduct, appearance of work with Finance and Business Support to prepare and manage the all department's budget
Company industry:
Hospitality & Accomodation
Job role:
Management

Resort Manager

January 2009 - April 2011

Finna Golf and Country Club Resort

Surabaya, Indonesia

January 2009 - April 2011

Manage the daily of Resort Operations and Assisting all Department with the planning and managing, budgeting of The Resort operations to achieve customer (guests, employees, corporate and owners) satisfaction and quality Service while meeting and exceeding financial goals. Planning, organizing, directing and coordinating management Activities of the operations. Inspiration to all Resort Staff to achieve luxury levels of performance. Ensures optimal Compliance with corporate focus audit is an integral part of the
business team, attends all scheduled meetings and Contributes actively with proper preparation
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Tenant Relation and Fit out Operation

April 2008 - December 2009

Summit Apartment Sumarecon

Jakarta, Indonesia

April 2008 - December 2009

Assist and suggest Tenant based on Tenant Need and Discuses with tenant for Renovation unit coordination With contractor for Renovation Unit. Always control Renovation Should be based on Rule Management.
Company industry:
Hospitality & Accomodation
Job role:
Management

Chief Concierge

March 2007 - March 2009

Best Western HotelDoha

Doha, Qatar

March 2007 - March 2009

Preparation Standard and Procedure for Concierge Department (Doormen, Bellmen, Bell captain, Concierge and Assistant Chief Concierge), As a Trainer (setting Pre-Opening Team) Concierge and Front Office Department. Extensive Knowledge of all areas of hotel operation, Strong leadership, self-motivated, and good Communications Manage 30 person hotel staff, Bell staff, Doormen, Valet Parking and Telephone operators, to Created and kept Relation between guests who are using Our Hotel Product. Guest and mail and faxes, Assist in Hotel promotions And marketing strategies, Administer emergency lifesaving Procedure as necessary Work well under pressure and In difficult situations
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Asst.Chief Concierge

April 1996 - February 2007

Sheraton Bandara Hotel and Resort

Jakarta, Indonesia

April 1996 - February 2007

Arrange car rentals and limousine hire, Handle Airline ticket and Reservation, tour arrangement,
Make restaurant Recommendations and dinner reservation based Compressive knowledge.
Provided information to the guest about Hotel Facilities, tour and Transportation to ensure the highest guest Satisfaction, Controlled transport operations For the Guest pick up and drop to Airport, Position reported to Chief Concierge and Front Office Manager, Assist Chief, Concierge For arrange Training schedule and training program, Conduct Training for Concierge Staff.
Company industry:
Hospitality & Accomodation
Job role:
Management

Bellboy

February 1995 - March 1996

Mercure Hotel

Jakarta, Indonesia

February 1995 - March 1996

Responsible for escorting the guest and luggage to the Room and, assisting with guest. Reported to Bell Captain.
Company industry:
Hospitality & Accomodation
Job role:
Management

Store Manager

January 1990 - January 1993

CV. Lautan Sari

Jakarta, Indonesia

January 1990 - January 1993

Responsible for all store, Mini Market operation, Staffing and Training Development for all staff Orientation for Customer Service Satisfaction. Control all Operation Day by Day, Thinking Brand Image
Company industry:
FMCG
Job role:
Management

Education

St.Mary Jakarta. Indonesia

June 1991

June 1991

Diploma, Tourism Management

Indonesia

Skills

Managerial Skills
Expert
Managerial Skills
Expert
Training Plans
Expert
Training Plans
Expert
Top Management
Expert
Top Management
Expert
Leadership
Expert
Leadership
Expert
Recruitment
Expert
Recruitment
Expert
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
JAVA
Expert
JAVA
Expert
MARKETING
Expert
MARKETING
Expert
SALES
Expert
SALES
Expert
BUDGETING
Expert
BUDGETING
Expert
ACCOUNTANCY
Expert
ACCOUNTANCY
Expert
ANALYSIS
Expert
ANALYSIS
Expert
BUSINESS PLANS
Expert
BUSINESS PLANS
Expert
CONSULTING
Expert
CONSULTING
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert

Languages

English

Expert

Indonesian

Native Speaker

Training and Certifications

Training
Six Sigma
Sheraton Bandara Hotel Jakarta,Indonesia
Oct 2004
Pro Active Leadership
Summit
Mar 2008
Management function Seminar and Trainee
Sheraton Bandara Hotel Jakarta,Indonesia
Mar 1996

Hobbies and interests

Traveling, Sport