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Ronald Tito Esyam, IT Technical Support Manager

Ronald Tito Esyam

IT Technical Support Manager·Lenovo

Malaysia

Bachelor's degree, Automation And Information Technology

Work experience

Total years of experience: 19 years, 7 months

IT Technical Support Manager

May 2015 - Present

Lenovo

Kuala Lumpur, Malaysia

May 2015 - Present

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Call Center Team Leader

November 2011 - May 2015

Ibm - Malaysia

Kuala Lumpur, Malaysia

November 2011 - May 2015

Company industry:
IT Services
Job role:
Customer Service and Call Center

IT Technical Support

November 2006 - November 2011

Ibm - Malaysia

Kuala Lumpur, Malaysia

November 2006 - November 2011

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Gunadarma University

April 2003

April 2003

Bachelor's degree, Automation And Information Technology

Indonesia

Skills

Problem Solving
Expert
Problem Solving
Expert
Call Center Management
Expert
Call Center Management
Expert
Managerial Skills
Expert
Managerial Skills
Expert
IT Technical Support
Expert
IT Technical Support
Expert
People Management
Expert
People Management
Expert
computer hardware troubleshooting
Expert
computer hardware troubleshooting
Expert
programming
Intermediate
programming
Intermediate
accounting
Expert
accounting
Expert
remote support
Expert
remote support
Expert
pc networking
Expert
pc networking
Expert
web development
Beginner
web development
Beginner
windows server
Expert
windows server
Expert
system administration
Expert
system administration
Expert
network engineering
Expert
network engineering
Expert
marketing support
Expert
marketing support
Expert
sales support
Expert
sales support
Expert
marketing
Expert
marketing
Expert
windows 7
Expert
windows 7
Expert
outlook
Expert
outlook
Expert
operating systems
Expert
operating systems
Expert
sql
Expert
sql
Expert
operation
Expert
operation
Expert
service engineering
Expert
service engineering
Expert
maintenance management
Expert
maintenance management
Expert
engineering management
Expert
engineering management
Expert
servicing
Expert
servicing
Expert
maintenance services
Expert
maintenance services
Expert
maintenance engineering
Expert
maintenance engineering
Expert
Power BI
Intermediate
Power BI
Intermediate

Social profiles

Languages

English

Expert

Indonesian

Native Speaker

Malay

Expert