Ronald Villanueva

*Handles Visual Merchandising of Speedo Brand in all Stadium stores in U.A.E. and distribution customers.(4 stores in Atlantis the Palm, assigned in Modell’s, Decathlon, Sun and Sand, etc.)

*Travelling regularly in Saudi for merchandising Reebok and Speedo brand of Distribution
customers.

*Sourcing and identifying display material or making props.

*Creating special displays to promote a specific product or offer.

*Assembling or dismantling visual displays in windows or in-store.

*Leading and motivating teams to complete displays to tight deadlines.

*Merchandising and teaching sales staff how goods should be displayed.

*Coordinating with the suppliers and contractors when it comes to displays promotions.

*Provide up to date, consistently changing store visual display within the specific guidelines.

*Seeking feedback from colleagues and customers on the visual impact of displays and implementing changes.

*Installing stickers, danglers, posters, pop-up stand and other design materials for the shop floor.

Duties and Responsibilities:
 Greet, address and thank customers during business transaction.
 Responsible in handling receipts for petty cash reimbursement.
 Receive stocks and reports any discrepancy upon product delivery.
 Receive payments in cash, automated debit, credit cards and vouchers.
 Provide training on product knowledge to newly joined staff in the shop.
 Maintain and update longtime relationship with customers with upcoming events,
promotions and sale.
 Analyze complex customer’s issues and complaints for clarifications and suggest
corrective actions/solutions.
 Participate in meetings and activities held to improve customer satisfaction and
business performance.
 Keep constant communication with other branches to provide customers convenient
shopping experience.
 Listen and understand customers with their needs/wants to provide outstanding
customer service and improve business performance.
 Balance cash drawer at the end of the shift.
(Total of 4 yrs. experience when promoted.)

Duties and Responsibilities:
 Able to multi-task and handle multiple deadlines.
 Trained new staff on the use of collection software.
 Updating customer’s data into the collection system.
 Process customer’s requests within customer turnaround time.
 Provide administrative support required by the team/ department.
 Follow up on customer leads and convert to probable collection schedule.
 Prepare accounts endorsements to motorized collectors for skip tracing and collection
follow up.
 Perform collections efforts through call outs and telegram, record collection efforts
made for each account.
 Initiate accounts maintenance by preparing and recording request for reversals,
payment transfers, card reactivation, and blocking and updating customer’s