Retail Department Manager
M. H. Alshaya Company - Qatar
Total years of experience :15 years, 3 Months
Developing store strategies to raise customer's pool, expand store traffic and optimize profitability
• Meeting sales goals by training, mentoring, motivating and providing feedback to
store staff.
• Ensuring high levels of customers satisfaction through excellent service.
Report on buying trends, customer needs, profits etc.
Propose innovative ideas to increase market share.
Customer Service:
• Handling face-to-face inquiries from customers.
• Dealing with customer queries and complaints and Manages store CRM file.
Management:
• Cash Management (Cash and Safe Content Controls, Banking and Cash
Collection, Till Floats, Till discrepancies
and Investigations, Change ordering, Petty cash)
• Point of Sale Management (Different payment mode, Discounts, Vouchers,
Manual Invoice, Price file
discrepancies)
• Stock (Handling Deliveries, Transfers, Supplier Returns, Faulty stocks, Write off,
Customer Orders)
• Loss Prevention (Daily Opening and Closing, Key Control, guarding procedures,
dealing with theft, Staff searching
procedure, Accident and Incident report, Insurance Claim, Operations Shrinkage)
• Health and Safety (Health and Safety at work, Escalations, Managing and
Reporting maintenance, Fire Safety
management)
• Store Standards (New Store process, Effective communication, Daily
replenishment, Till point standards, Sale or
promotion implementation, Store Price)
• Office Administration (Office Administration and Document filing, Ordering
Stationery, Licensing, Store electric
bill payments)
• Store Services (Till Service, Telephone Etiquette, Process on Handling customer
feedback, Customer Feedback System)
• General Operations (Electronic attendance Management Solution)
Retail Banking :
• Communicates with excellent selling skills and setting up meeting with the clients and corporate head of the company.
• Analyze and recommend appropriate service options for specialized
customer.
• Serve as a resource by providing assistants in the resolution of commercial customer’s complex inquiries and issues.
• Research and follow up client inquiries through interaction with clients, bankers, product partners and other staff in a timely and professional manner.
• Conduct competitive research.
• Ensure proper document classification.
• Performs file backup to ensure proper storage of documents.
• Ensure company profile, audited financial statement and other documents are well kept for confidentiality.
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