Field Quality Improvement Engineer
Nissan Middle East FZE
Total years of experience :27 years, 10 Months
Monitor and conduct investigations on the product quality issues reported on Nissan vehicles in the Middle East and Mediterranean regions.
Summarize and communicate the results of the investigation conducted to the manufacturing plants (through Technical Report) and request for countermeasure so that the next batches of vehicles to be produced will be free from the same issues investigated.
Share the countermeasure adopted at manufacturing plant to Nissan Sales Companies (NSCs) Technical Department by issuing Technical Service Bulletin (TSB). The TSB is then shared to NSCs Service Workshops as repair reference for similar cases encountered.
Support NSCs service workshops by providing technical assistance for complicated technical issues that cannot be resolved at their service workshops.
Evaluate the quality and performance of pre-launch vehicles (new models) and discuss with the manufacturing plant for necessary corrective actions.
Review and evaluate top warranty concerns and coordinate to the manufacturing plants for countermeasure development.
Support the technical training department activities during the regional technician’s contest.
Conduct technical trainings of Nissan Dealers technicians.
The training program is called Service Technician Education Program (N-STEP).
Develop and supervise the annual technical training program to ensure that the required skill level /certification rate is maintained throughout the year.
Support dealer service workshops by providing technical assistance on complicated incidents that cannot be resolved at their side.
Supervise the filing of all Technical Reports submitted by the dealers.
Supervise the preparation and submission of Technical Reports to manufacturing plants for countermeasure of the incidents reported.
Share to the dealers the results of investigation done at the plant through Technical Bulletins.
Prepare Product Bulletins and share to the dealers if there are
modifications applied on current model line-ups.
Evaluate warranty claims to ensure 100 % approval from manufacturer.
Make sure that the defective warranty parts collected are tagged and
stored properly for easy location during claim submissions.
Prepare weekly warranty claims and submit to the manufacturing plant.
Communicate to the plant the incidents encountered at the workshop through Technical Report requesting for countermeasure.
Share to all concern workshop personnel the technical information and service bulletins issued by the plant.
Monitor recall & service campaign status and make sure to meet the target on time.
Handle customer complaints on warranty concerns.
Coordinate with external suppliers (different warranty evaluators) regarding items with separate warranty claims (e.g. tires, battery, AC, stereo).
Coordinate with accounting department on the warranty claims payment.
Support service reception by performing service advisor roles if the number of customers coming in the service workshop increased and service advisors on duties cannot accommodate.
Put up an auto service shop. Served as service advisor and technician at the same time. Set aside to seek professional growth.
Conduct technical trainings of
the service workshop. Perform vehicle service maintenance, repair and troubleshooting jobs
More than eighteen years of experience in automotive industry handling different positions in service department of different automotive companies. Experiences include working in automotive company regional office
Secondary :
courses: Passed Mechanical Engineering Licensure Examination