Manager - IT Infrastructures and Communications
Consolidated Contractors Company
Total years of experience :28 years, 8 Months
- Worked closely with suppliers, vendors, and internet providers to achieve better cooperation that resulted in better support response and considerable savings
•Brokered a deal with the telecom provider that resulted in 1, 000, 000 AED in annual savings
•Operated closely with the vendors to achieve optimized technical designs and discounted pricing
•Built up very good relations with the suppliers to achieve quick delivery and fast support
- Successfully coordinated and supervised the implementation and launch of the Intranet Portal for Mussafah Offices
- Currently managing a project to upgrade the virtual infrastructure to be the nucleus of the Private Cloud for CCC in UAE
o Managing and directing staff (15) in the IT section in the Engineering Offices who support a network of 600 users in multiple locations
o Overseeing additional (20) engineers for effective support for a region with (15) locations for a total of 2500 workstations
o Interviewing and hiring new IT Engineers as well as doing yearly evaluations and promotions
o Preparing yearly IT budgets and controlling the purchases and charging of equipment to various departments, sections, and projects
o Supervising IT infrastructure mobilizations for several projects and offices
o Interfacing with clients to design/deliver solutions to meet their requirements within budget
o Conducting technical training seminars for the IT personnel
o Conducting IT infrastructure audits to ensure conformity with company standards and policies
o Meeting with suppliers to discuss requirements and order products and systems
o Implementing Business Continuity and Disaster Recovery Plans in the Head Office
o Develop and implement policies that deal with departmental operations
o Design a web-based tool that monitors the availability, capacity, and performance of various network devices and servers
o R&D for new products and technologies to be introduced and used in the network
o Configuring Cisco Routers, Switches, and Firewalls as well as the DMZ setup
o Securing the network using Antivirus, Antispam, Antispyware, and Firewalls (Personal firewalls and network firewalls)
oDesign of communications backbones for various projects to meet client requirements, licensing issues, and infrastructure availability. Designs involved several technologies which include VSAT, leased lines, VoIP, and wireless links.
oTelephony and VoIP
Cisco Call Manager: Setup, configuration, and deployment
Ericsson MD110 installation, configuration, and maintenance
VoIP using Cisco routers
oFirewalls
Setup and configuration (Symantec Raptor)
VPN tunnels and Mobile VPN (Symantec Raptor)
oSatellite Communication (VSAT)
Setup, installation, and configuration of SKYWAN communications system
Dish Antenna Pointing
oVideo Conferencing over ISDN and IP
oSupport of Exchange 5.5, Exchange 2000, and Exchange 2003
Setup and configuration of Exchange 2000 and Exchange 2003
Upgrade Exchange 5.5 to Exchange 2000
oSetup and configuration of Fax servers (Faxination, RightFax)
oBarracuda anti-spam Server installation, configuration, and maintenance
oMicrosoft Proxy/ISA server installation, configuration, and maintenance
oWindows 2000 Active directory implementation and support
oMobilization of new projects which includes: traveling to locations of projects in order to assess the availability of computer hardware and communications infrastructure, purchasing needed hardware and communications equipment for the project, and installation of hardware and setup of communications equipment to provide the project with needed communications facilities. Junior engineers are trained during the setup. Examples of completed projects:
Engineering, Procurement, & Support Offices - UAE (Full Mobilization)
CCC Office at Bechtel House in London - UK (Full Mobilization)
GLMC Pipeline in South Africa/Mozambique (Full Mobilization)
BTC Pipeline in Azerbaijan (Mobilization/Communications Infrastructure)
Onitsha - Oweiri Road Project in Nigeria (Assessment and Investigation)
FSP Project in Oman (Communications Infrastructure)
- Part of the task force for the Y2K bug
- Responsible for the implementation of the Backup strategy for the various operating systems and platforms: Novell, Windows NT/2000, Exchange, SQL
- Responsible for the selection of the corporate antivirus solution (Trend Micro anti-virus) and its implementation for the various operating systems and platforms: Windows desktops, Windows NT/2000 Servers, Exchange, Proxy/ISA
- Implementing a database reporting system based on MS ACCESS 2.0 that covered the cycle of the project from the budgeting to the production of weekly reports reflecting the progress on site and monthly reports showing the revenue versus the budget. Additionally, invoices to the clients were produced
•The system had modules for: BoQ, Budget, Progress, Employee transfers, & Employee timesheets
•Linked to Primavera Project Planner via Btrieve to update accomplishments and to retrieve data
•Analytical reports that reflect the efficiency and productivity of the site are available
•Reports for various departments included Weekly Progress Reports and Monthly Internal Invoices
- Documenting the business process of several departments for implementation in ERP system (BaaN). Re-engineering some of the business processes to have a more efficient operation
- Taking a lead role in the steering committee that was set up for the implementation of the BaaN ERP system