Store Manager
M.H.ALSHAYA
Total years of experience :22 years, 6 Months
My Objective is to contribute a significant amount of growth in your organization, and perform the tasks assigned to me to the best of my abilities. Nourish myself with the knowledge and opt for personal & financial growth as well.
2004- 2008 Centrepoint Shuwaikh, Kuwait
Retail Auditor for Concept Splash.
Responsible for raising the bench mark in setting highest standards.
Frequent visits to all stores fortnightly conducting an audit on their store display standards.
Documenting, preparing property site surveys and market reports and research analysis from time to time.
Keeping my line manager and territory concept manager updated on my findings and action taken.
Doing frequent market surveys to gauge the performance of our competitors and the good practices that we could use in our business.
Received double promotion from Junior sales executive to Retail Auditor in OCT 2007.
2008- 2015 Centrepoint Salmiya, Sulaibikhat, Avenues(Stand Alone), Jahra, Kuwait
Store manager (Splash).
MAIN JOB RESPONSIBILITIES
Sales And Customer
Consider the needs of customers at all times
Implements a high standard of customer focus within the store
Regularly assesses customer service standards within store
Leads by example in all aspects of customer service
Actively seeks ways to achieve or exceed shop sales targets
Ensures all members of team have an understanding of figures and targets to be achieved
Ensures any promotional offers, regarding stock, are implemented within own store
Ensures store maintenance budgets are used effectively to maintain smooth running of the store
Stock Presentation & Management
Liaises with Inventory team to ensure store has the correct stock package and required stock levels to maximize sales potential
Ensures a high standard of visual merchandising and maintenance amongst all staff with the help of Visual merchandisers
Effectively communicates any changes in stock or store layout to all members of the team
Ensure that each member follow the retail standard
Maintaining the back store operation and replenishment of the merchandise
Staffing & Performance Management
Monitors/ Manages schedules for salesperson work hours, vacations and days off.
Resolves salesperson complaint and concerns and provides ongoing performance feedback, Counsels salesperson when necessary.
Encourage full participation of salesperson in creating store goals and developing plans
Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
Maintain the leave plan of the staff
Competition Management:
Awareness of the key competitors for the store & monitors competition on all aspects on a regular basis.
Suggests proactive measures to the Area manager to counter competition threats.
2002--2003 Radiant Hospitality Services Mumbai, India.
Site Supervisor / Promoted to Executive for operations.
Our company was in charge of giving housekeeping contract basis services to various clients.
As site supervisor my job profiles included man management, crisis management, Interact with clients and attend to their grievances and take feedback of our services.
After promotion to Executive for operations, I was responsible for recruitment of Houseman, Stewards & office boys.
Responsible for coordination with Area managers for placement and vacancy in different sites.
1999--2002 Monitron Security (P)Ltd Mumbai, India.
Senior head guard / Promoted to Supervisor cum Telephone operator
This company dealt in providing security services to various clients like Banks, Hotels and Commercial companies.
Receiving calls both international and local and direct them to the concerned persons in the company was part of the job profile.
Maintaining log of couriers received and distribution of mails.
24 hrs surveillance and care taking of said property was another of the many tasks.
I completed my S.S.C from Mumbai board of India. F.Y.Bcom in St.Francis D'ASSISI Jr college.
