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ronya goumaa, Highland, CA-Front Office Support

ronya goumaa

Highland, CA-Front Office Support·Universal Dental Care

United States

Bachelor's degree, Medical Billing & Coding

Work experience

Total years of experience: 6 years, 9 months

Highland, CA-Front Office Support

March 2014 - May 2014

Universal Dental Care

United States

March 2014 - May 2014

Universal Dental Care - Highland, CA-Front Office Support 03/2014-Present
➢ Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone
➢ Played a key role in developing an inviting and efficient work atmosphere, while completing all administrative duties, including: Answering multi line on phones, setting appointments, filing/faxing key documents, preparing next day's medical charts and verifying patient insurance. 10 key proficient and type 40 wpm.
➢ Assisted dentist in numerous procedures, cleaned and prepared operators, took impressions, made whitening trays and oversaw all sterilization and taking/developing/mounting of X-rays..

Job role:
Other

Customer Service

February 2013 - March 2014

Team Nurses Home Health Services

United States

February 2013 - March 2014

Team Nurses Home Health Services-San Bernardino, CA 02/2013-03/2014
➢ Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone
➢ answering or referring inquiries, keep patient appointments on schedule by notifying provider upon arrival
➢ Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing 10 key skill and type 40 wpm.

Job role:
Customer Service and Call Center

Riverside, CA - Support Staff

September 2011 - January 2014

Kidd St. Preschool

United States

September 2011 - January 2014

Kidd St. Preschool - Riverside, CA - Support Staff 9/2011 - 1/29/14
➢ Assist in the creation of an environment conducive to learning appropriate to the physical, social and emotional development of students.
➢ Interact with the children in a way that conveyed respect and nurturing, while supporting the social and emotional development of the children.

Job role:
Other

Teacher

April 2008 - September 2011

YMCA

United States

April 2008 - September 2011

YMCA - Riverside, CA - Teacher 4/2008 - 9/2011
➢ Developed and presented lessons that demonstrate planning and preparation which are consistent with the goals of the program.
➢ Observed and evaluated children's performance, behavior, social development, and physical health.

Company industry:
Non-profit Organization
Job role:
Teaching and Academics

Riverside, CA-Food Server

August 2007 - February 2008

Magnolia Village

United States

August 2007 - February 2008

Magnolia Village - Riverside, CA-Food Server 8/2007 - 2/2008
➢ Maintained a working knowledge of all items on the menu, while upholding a professional attitude, service excellence and high level of customer satisfaction.
➢ Keenly anticipated the needs of the guests, take food and drink orders, 03/2006-04/2007


➢ Torrid - Victorville, CA-Retail Associate- Closed an average of 35% of all leads and achieved between 110% and 120% of projected monthly sales goals during tenure.

Job role:
Other

Education

Ultimate Medical Academy

November 2013

November 2013

Bachelor's degree, Medical Billing & Coding

United States

Skills

Technology
Expert
Technology
Expert
Typing
Expert
Typing
Expert
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert
Customer Service
Expert
Customer Service
Expert
40 WPM
Intermediate
40 WPM
Intermediate
ANSWERING
Intermediate
ANSWERING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GREETING
Intermediate
GREETING
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
TELEPHONE
Intermediate
TELEPHONE
Intermediate
TELEPHONE SKILLS
Intermediate
TELEPHONE SKILLS
Intermediate
TIME MANAGEMENT
Intermediate
TIME MANAGEMENT
Intermediate
TYPING
Intermediate
TYPING
Intermediate
WORD
Intermediate
WORD
Intermediate
Customer Service
Expert
Customer Service
Expert
Technology
Expert
Technology
Expert
Typing
Expert
Typing
Expert
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert

Languages

Arabic

Expert

English

Expert