Operations Manager
BBGM Hotel and Convention Center
Total years of experience :9 years, 0 Months
Developing and Implementing strategies that will ensure a positive experience that exceeds guest’s expectations
Work collaboratively with all department managers to make sure operations are running smoothly in tandem with one another
Anticipate all guest needs and respond promptly & accordingly
Establish and maintain standards for staff performance and customer service
Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more.
Staffing the hotel appropriately
Reviewing employee behavior, appearance and performance
Conducting daily meetings to ensure that all departments are in working order
Developing and Implementing strategies that will ensure a positive experience that exceeds guest’s expectations
Work collaboratively with all department managers to make sure operations are running smoothly in tandem with one another
Anticipate all guest needs and respond promptly & accordingly
Establish and maintain standards for staff performance and customer service
Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more.
Staffing the hotel appropriately
Reviewing employee behavior, appearance and performance
Conducting daily meetings to ensure that all departments are in working order
Ensuring the smooth flow of operations.
Tracking the Daily, Weekly, Monthly sales.
Reporting the Daily, Weekly, Monthly sales.
Forecasting the Food and Beverage we're selling.
Tracking the slow and fast moving products we're selling.
Raising/increasing the sales and revenue of the Stores.
Implementing the rules and regulation set by the company.
Ensuring the proper quality and quantity of the products.
Maintaining the high standard of the customer/guest service.
Sugar Industry Foundation Incorporated Scholar (Year 1999-2001) Student Council Officer-Senator (Senate President) Campus Ministry President