rawan farhat

Responsible for selling tickets to the client in person as well as keeping track of the online ticket sales. Decoding the data printed on ticket to determine destination. Answering the queries of the passengers regarding the arrival and departure of the flights. Promoting and selling travel insurance policies recommended by the company. Answering to the online queries and questions of the customer on phone. Processing flight reservations by accepting advance payments via online booking service over phone and in person for ticket purchases. Following and updating flight schedule and making changes in the reservation calendars accordingly.

Handle customer inquiries, complaints, service requests and using automated information systems to analyze the customer situation.