Data Processing Analyst
Microsourcing Phils.
Total years of experience :8 years, 4 Months
Developing technical solutions to business problems, or to advance a company's processing efforts, begins with defining, analyzing and documenting requirements.
Work in a fast-paced call center environment to take incoming technical calls from customers. l often listen then analyze, troubleshoot and resolve technical issues for voice, that has something to do with customer's Nook books, devices and Nook acct for Barnes and Noble.
Been working in a fast-paced call center environment to take incoming technical chats from customers. Acknowledge, analyze, emphatize, troubleshoot and resolve technical issues thru chat and remotely access customer's PC, software download, installation, update, upgrade, activation and internet connection issues.