Office Administrator/Secretary/Insurance Coordinator
Dr. Aburas Dental Center
مجموع سنوات الخبرة :12 years, 6 أشهر
As Office Administrator/Secretary cum Receptionist
• General administrative and reporting
• Perform general office functions such as manage front desk operation, handling all incoming and outgoing phone calls, filing of documents, takes messages, transfers call, scanning, process and follow-up inquiries and other business correspondence.
• Provides information in response to queries about Dental services and handles and resolves patient complaints.
• Collects cash, keep posted patients accounts/record and manages all pending payments
• Generates cash summary and reports.
• Performs daily reconciliation of collection summary with cash settlement.
• Checks for limits of insurance if any and also covered and uncovered treatments.
• Manage and schedules Doctors daily appointments.
• Reminds patients via telephone, SMS or email about their appointment.
• Remind and monitor doctors meeting and conferences.
• Monitor office supplies and process all purchasing.
• Provides and process the purchasing of Sickleaves
• Does salary certificate, NOC, and other formal/business correspondence letter/request.
• Monitoring payment of DEWA and Etisalat and other payment.
• Monitor all invoices and post-dated cheques Due for payment.
• Monitoring GM properties for the renewal of tenancy contract of the tenant and maintenance request.
• Arrange hotel booking, meetings and ticketing.
As PRO
• Monitoring expirations of licences (DHA, Trade license), visa, labour card, national iD’s and other important documents.
• In-charge in processing of application of new/old employee, renewal, internal transfer and cancellation of visa/labour contract, business permit, car insurance, DHA insurance, Malpractice insurance of Doctors and other licenses.
• Updating files of employees and General Manager.
• Manage day-to-day operations of dental office
• Check the daily schedule for accuracy and post it in all treatment rooms
• Answer and respond to telephone calls with professionalism
• Greet and welcome patients and visitors to the practice
• Manage recall and inactive patient system
• Oversee patient relations & handle patient complaints
• Confirm the next day’s appointments according to practice and patient preferences
• Schedule patients for efficient use of doctor
• Check patient quick-fill list to try to fill in cancellation and no-show appointment times
• Collect payment from patients at the time of treatment
• Make follow-up appointments as needed
• Update insurance information on all patients at all times
• Prepare claim forms for patients with dental insurance
• Maintain accounts receivable activity
Reporting to Manager, informed of details affecting office management decisions.
Coordinates in accounting dept for payment, cheque collection and legal dept. for secretarial/clerical duties.
Set up and maintain office files and records, reports and correspondence required for reference and efficient operation of office.
Answer telephone, take messages, screen calls and answer routine questions in accordance with general instructions
Attending to clients, guests, & visitors of the GCFO, President of Finance & other Executive Manager
Provides close assistance & support to the Executive Manager which includes telephone and message handling
Writes or drafts correspondence, reports documents and or other written materials
Preparing LPO’s, maintaining stationery stocks
Handles procurement & distribution of office supplies, materials & equipment
Arrange hotel/flight booking of GCFO, Executive Manager & other employee
Arrange courier booking and receiving incoming shipment, distribute to concerned person