Rose Muthoni wambui

 Directly involved in the order taking and order placing process while
dealing with guest requests and orders, courteously, efficiently and
promptly.
 Know all menus and ongoing promotions in the outlet by heart and gives
recommendations to guests upon request.
 Answer the Room Service telephones, if and when required
 Make myself familiar with all relevant issues concerning the Room
Service
 Attend regular training session in line with the departmental SOP’s i.e.
guest care, product knowledge, grooming standards, telephone manners
etc
 Familiar with the company’s internal policies and safety procedures and
carries out other related tasks entrusted by the Room Service Manager
from time to time
 Operate in a safe and environmentally friendly way to protect guests’ and
employees’ health and safety, as well as protect and conserve the
environment
 Ensure proper appearance and grooming while on duty

 Actively participate in and conduct daily briefing.  To meet internal and external guests expectations is an overriding priority.
 To ensure the projects standards are followed and adhered to by all the members of the staff.
 To ensure that all administrative and housekeeping operations are managed effectively.  Meet with housekeeping supervisors /departments supervisors to review housekeeping status and follow up actions.
 Contact floor supervisors to resolve floor discrepancy rooms.
 Answer departmental calls after 3 rings using correct salutations and use correct telephone etiquette.
 Access all functions of the computer accordance to the departmental specifications.
 Issue housekeeping items to floor attendants for delivery to the guest rooms.

 Answer phone calls and greet visitors.
 Prepare communications, such as memos, emails, invoices, reports and other correspondence.
 Ensure the office is clean and tidy throughout the day  Schedule and coordinate staff and other meetings.
 Collate and distribute mails.
 Ensure the office is clean and tidy throughout the day
 Schedule and coordinate staff and other meetings.
 Collate and distribute mails.
 Schedule and coordinate staff and other meetings.
 Create and maintain filing systems, both electronic and physical.
 Write and edit documents from letter to reports and instructional documents.
 Manage accounts and perform bookkeeping

 Maintained files and records by implementing effective filling systems that boosted efficiency and organization.
 Answered multi-line phone system to respond to enquiries ad transfer calls to correct personnel..
 Kept accounts in balance and ran daily reports to verify totals.
 Maintained transaction security by verifying payment cads against
indemnification.
 Resolved issues quickly and notified the supervisor if issues escalated.
 Monitored the company’s resources by keeping truck of inventory and
pacing orders.