Customer & Sales Associate
Orangetheory Fitness
Total years of experience :12 years, 7 Months
* Greets members and guests promptly, enthusiastically and with a smile to create a friendly
positive entrance into the OTF studio
* Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities
* Maintains an organized and clean lobby/front desk area
* Responsible for processing accurate cash and credit card transactions
* Follow up and follow through activities with all prospective clients
* Responds immediately to member requests, inquiries and concerns
* Establishes and maintains an effective referral program
* Maintains accurate records using established OTF sales systems
* Conducts telephone inquiries/follow up calls/customer care calls
* Leads OTF studio previews with prospects and/or fitness program holders
* Proper onboarding all OTF clients through the use of Client Intake Forms and FP Agreements
* Works closely with Fitness Team to ensure that processes are fulfilled
* Responsible for attending and participating in all relative OTF training programs
●Respond to support request
● Use ticket system desk.com
● Answer questions directly
● Help with technical questions
●Quotation management and follow up
● Guide website and forum use + members area usage
● Manage technical requests and solve issues (using the help from other department)
● Record all inquiries to associated accounts
● Follow-up on request
● Follow up on chat sessions and email conversation
● Ensure customer request is resolved
● Generate follow-up enrollments from existing students.
● Regular reporting and statistics
●Contact customers in the SME Unit to cross sell, up
sell banks products and services.
●Visit potential customer.
●Comply with the Staff Code of Conduct at all times to
ensure a positive image of the Bank is presented to all
customers both internal and external.
●Ensure compliance with policy, procedures, standards
and reporting requirements, plus any relevant regulatory and statutory requirements.
●Reviewing own sales performance, aiming not only to
meet but to exceed targets
Report directly to Sales Managers. The main responsibility is to attract and generate new Memberships. This
includes a variety of activities such as promotional
campaigns, face to face, phone calls and in-club presentations, important to know what the prospect needs
and wants by doing the proper needs analysis and personalize tour.
●Prepares for customer inquiries by studying products, services, and customer service processes.
●Responds to customer inquiries by understanding
inquiry; reviewing previous inquiries and responses;
gathering and researching information; assembling and
forwarding information; verifying customer's understanding of information and answer.
●Records customer inquiries by documenting inquiry and response in customers' accounts. Improves
quality service by recommending improved processes;
identifying new product and service applications.
●Updates job knowledge by participating in educational opportunities.
●Accomplishes customer service and organization
mission by completing related results as needed.
●Answer incoming calls from customers for topups, activation or billing concerns, handle complaints,
troubleshoot problems and provide information, answer and respond queries through emails. Should manage and resolve each problems if not escalate it to the
proper department. Goal is to provide one call resolution at all times.
Finished Secondary level.