Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Rosell Santiago, Customer Service Representative

Rosell Santiago

Customer Service Representative·Smartlink

Saudi Arabia

Bachelor's degree, B.S. Management

Work experience

Total years of experience: 4 years, 6 months

Customer Service Representative

January 2012 - May 2012

Smartlink

Riyadh, Saudi Arabia

January 2012 - May 2012

a. Inbound call center agent for
FRIENDI Mobile account. Addressing
the following concerns:
1. CAS - Customer Activation System
2. SIM Registration
3. Offering Promos
4. Conducting Surveys
5. 3G Activation
6. Basic Troubleshooting, Inquiry, Complaints, etc
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service Representative

February 2008 - February 2009

PLDT VENTUS

Philippines

February 2008 - February 2009

a. Inbound call center agent for
the Dish Network US account. Addressing
the following customer concerns:
1. Billing
2. Inquiry
3. Cable Programming
4. Complaints
5. Upsell, etc.
b. Outbound agent for Teleflora account.
Addressing the following customer concerns:
1. Followup
2. Verification of Delivery
3. Upsell, etc.
c. Career Highlights:
1. EDGE Learning Camp, Passed
2. Top Agent for AHT
3. 100% QA Score Award
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Sales Assistant

January 2001 - December 2003

Melvin’s Scoopers

Philippines

January 2001 - December 2003

a. Concessionaire for Catholic and Private Schools
Selling Selecta products and other frozen goods.
b. Produces daily and monthly Sales inventories.
c. Directly sells items as well us purchases goods.
d. Worked as a self-supporting student.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Education

University of the East

April 2003

April 2003

Bachelor's degree, B.S. Management

Philippines

AMA Computer Learning Center

April 2002

April 2002

Diploma, Computer Programming Course

Philippines

Skills

Call Center
Expert
Call Center
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Cooking
Expert
Cooking
Expert
COOKING
Beginner
COOKING
Beginner
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EXCEL
Beginner
EXCEL
Beginner
HOUSEKEEPING
Beginner
HOUSEKEEPING
Beginner
MONTHLY SALES
Expert
MONTHLY SALES
Expert
MS OFFICE
Beginner
MS OFFICE
Beginner
POWERPOINT
Beginner
POWERPOINT
Beginner
SALES
Expert
SALES
Expert
SALES ASSISTANT
Expert
SALES ASSISTANT
Expert
Call Center
Expert
Call Center
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Cooking
Expert
Cooking
Expert

Languages

English
Beginner

Training and Certifications

Training
American Culture & English Training
PLDT Ventus
Feb 2008
EDGE Learning Camp
PLDT Ventus
Feb 2008