Distribution and Logistics Manager
The Sultan Center (Kuwait - Head Office)
Total years of experience :14 years, 5 Months
Manage all TSC logistics activities in operated countries (shipping, warehousing, and transportation) with over 250 staff and warehouse area of 30, 000 sqm2 with inventory value over US$18 Million and 30, 000 SKU's, and fleet of more than 30 trucks. The division services all TSC business units.
• Improve shipping operation between foreign suppliers and TSC by ensuring efficient scheduling of shipments and effective arrangement of import and export documentation.
• Reduce overall logistics operational cost.
• Establish warehouse policies and procedures and periodically review them to ensure maximum efficiency.
• Budget preparation for the Distribution & logistics division. Achieving an optimum mix between supporting business objectives and minimizing cost.
• Set up benchmarks for efficiency and performance (KPI's)
• Formulate and align division strategy to meet company goals & objectives
• Monitor day-to-day operation with supervisors and co-ordinate with other divisions on special requirements or projects.
• Monitor inventory stock level and constantly co-ordinate with the buying divisions to enforce inventory policies and procedures.
• Improve service level and On Time in Full (OTIF).
• Manage annual stock take as well as emergency stock counts. Control reports and internal documentations required by other departments (Finance, HR, etc.)
• Ensure that all internal company policies and procedure are followed.
• Perform Internal Quality Assurance Audits that are compliant with corporate policies, practices and procedures and Conduct risk analysis, verification, validation activities and formal design reviews as applicable.
• Establish and maintain a Quality Assurance program for monitoring supplier quality, including audits, controls and other qualifiers.
• Persuade staff to adopt and incorporate quality methods into their work and identify relevant Quality training needs and opportunities and Promote and advocate quality achievement and performance improvement across the structure.
• Introduced Open Door Inventory Schedules in the Warehouse to Increase Sales and Profitability for the Company.
Manage the complete Operations for American Army Bases in Kuwait with regards to the Local Market Supplies.
Handle Supply Chain solutions, Procurement and Operations for Local Products from 37 Suppliers.
Designed, Developed and Maintained the Forecasting System for 37 Suppliers increasing their Service Levels and in return increasing the Profitability of the Company.
Designed, Developed and Maintained a System to Handle the Bakery Division Operations releasing Purchase Orders to over 10 Suppliers and maintaining Reports and Analysis for the Division.
Developed and Maintained Database for Handling Rejections and Shortages and analyzing Supplier Performance and Grading Service Levels.
Weekly review meetings with Customers to ensure better Service and Availability of the Products from Suppliers.
Designed and Implemented a Custom Based IT System to Manage Operational Data ensuring data authenticity and integrity.
Managed 2 main divisions of the Project namely Bakery and Fruits and Vegetables.
Keeping Track of all Purchases made to Suppliers and ensuring timely updates on Database and meeting deadlines.
Designed, Developed and Maintained the Monthly Supplier Analysis System to generate Supplier Shares and Service Levels.
Create Customized Reports and Data Analysis for Management informing about the Performance of the Department.
Taking Initiative in Product Pricing and ensuring the right Item is invoiced as per the PO.
Design, Develop and Maintain a System Database for Insurance Documents and their locations.
Excellent Customer Service Skills ensuring the satisfaction of the Policy Holders and or their Nominates.
Initiated and Designed strategic plans to improve efficiencies and drive work force which resulted in department productivity improvement.
Handled Base Changes to the Insurance Document of Policy Holders.
Specialized in Corporate Financing and Personal Financing with sanctioning limit of approximately $100K for Corporate Clients.
Analyze and Study Corporate Customers ensuring no fraudulent done to the Company.
Excellent Customer Service Skills ensuring the complete satisfaction of Corporate and Personal Clients.
Heading a team of 20 Junior Sales and Credit Staff and ensuring their productivity and meeting critical deadlines.
Hosting bi-weekly educational seminars to disseminate important information about company policies and procedures.
Specialized in Personal Financing with sanctioning limit of approximately $15K for Personal Clients.
Heading a team of 14 Officers ensuring their productivity and ensuring the achievement of targets set by the Management.
Ensuring the Officers adhere to various company policies and procedures by conducting monthly educational and motivational meetings.
Handling 35 Consumer Sales Dealerships with personal attention to 9 Dealers ensuring best Customer Service and Satisfaction.
Excellent in Commerce and Business Management.