Roshan Quadras Quadras

Team Leader at Network Operation Center

• Kuwait
• July 2003 to January 2024

Co. Kuwait)

Job Profile

• Plan, design, implement and support business service products for internet, data, voice, ICT services over network for corporate clients.
• Rectifying and troubleshooting MPLS circuit outages
• Configuring and troubleshooting routing protocols issues for OSPF, BGP, RIP and EIGRP.
• Ensure that customers' and Company records are kept up to dated and available as and when required to support Network Operation Center and other Network Services sections.
• Proactively maintain NMC website, network Diagrams, share folder as needed.
• Proactively maintain & inform 'Planned outages" notification to the customers.
• Prepare repeated network faults analysis report and coordinate with the concerned Network Services section for the appropriate Corrective & Preventive actions.
• Draft Service Level Agreement (SLA) to corporate customers.
• Ensure that work is carried out efficiently and effectively in NOC as per the set target.
• Monitor and maintain NOC Quality Control
• Proactively Generate various type of reports pertained to Network Operation Center, Network Services, and customers (Monthly/weekly/Daily report).
• Ensure that Fault report is prepared as per non-major customer request.
• Liaise with the International Service provider for rerouting, planned maintenances for international uplinks (STM 16)
• To supervise and process any additional assignment given by the Management and handling mission critical customers

Projects:
• Military Customers: US Army (Camp Arifjan, Buehring, ASAB, AJAB), Canadian Armed Forces, Italian Task Force, Kuwait MOD
• Telecom Customers: Ooredoo, STC, Zain, BATELCO, Etisalat, Kalaam Telecom, PCCW, Verizon
Solutions handled:

• MPLS
• Ethernet
• DWDM
• DIA
• Voice
• Cloud Services