روشان Roberts

• Handling resource planning and billing activities along-side the Practice head, while serving as a team lead and business
analyst.
• Defining project scope, goals, and deliverables, and develop detailed project plans including timelines, milestones, and resources.
• Supervising team performance (KPI) and conduct interviews for internship, associate, and senior positions.
• Implementing functionality, and customization for Oracle CX Cloud (Engagement cloud and or sales cloud) for Sales Automations, lead and opportunity management, territories, and sales hierarchies, import/exports.
• Practical Implementation of Oracle SAAS applications with REST API collection, deploy business solutions, configurations and customizations, Groovy scripting, EL expression, BI Analytics, SQL report and dashboard development, validation rules, and customized security/roles and access groups.
• Oracle HR Help Desk Redwood application, utilizing Oracle Visual Builder Studio for UI and DCS customization for Oracle NextGen application implementation.
• Implementing Oracle B2B Service/HRHD/Case assignment rules, Queue management, omni-channel routing, category load, communication channels, Layouts, and field customization. Milestones and recalculations, Supplier portal to CX Self Service user generation via API, External Service Request, and DCS UI comparison.
• Coordinate with team members and developers for technical integration and functional management.
• Executing in-depth evaluation of customer requirements and provide solutions following development strategies and business reviews using Agile methodologies.
• Evaluating the goals of each member of the scrum team, delegate tasks to balance workloads, and facilitate transparent internal and external communication.
• Assigning suitable personnel to progress tasks and projects, resolve impediments, and conduct daily scrums, sprint planning, sprint reviews, and sprint retrospectives within the Scrum framework.
• Organized the development of MACROS for seamless integration to import/update service requests and records for various objects, utilizing REST API for automated imports of high-quantity data and updates.
• Utilizing JIRA ticketing management for sprint and backlog management, refinement, conducting daily scrum meetings, tracking deliverables, executing test plans, and generating reports.

• Functioned as the first point of contact for developing and prioritizing modification, change, and customization requests.
• Established and lead system users and profile roles and manage user administration.
• Utilized cloud-based tools to assist in resolving complex business issues and assign work to support team members.
• Collaborated with technical team members overseeing Oracle ERP report creation, interfaces, data migration, and application extensions (.RTF file and Basic SQL changes).
• Created imaginative, high-quality, and appropriate social media content using Adobe Illustrator to support project or business goals, such as promotional offers, latest items, brochures, etc.
• Organized CRM configurations, menus, dashboards, and data to create business-required CRM operations, views, and metrics, also responsible for defining policies, operational standards, and delivery procedures.
• Utilized Adobe Illustrator to create inventive, high-quality, and relevant social media material to support project or business goals, such as promotional offers, new goods, brochures, and so on.
• Facilitated use case and test case development and work with project management and development lead to test and accept new functionality. Possess in-depth understanding of CRM material, account, and customer master data.

• Monitored project progress and adjusted plans as needed to ensure successful outcomes.
• Engaged in business workshops, interpreted business essentials, and created required documentation such as BRDs, process flows, business cases, gap analysis, functional design documents, etc., for Oracle CX Products (Sales, Eloqua and CPQ)
• Assessed client business processes and functional requirements, developed documentation, and generated reports.
• Devised workflow diagrams and Gantt charts to demonstrate processes and timeframes.
• Developed Oracle CRM Consumer Goods Retail application for multiple business units, including Consumer Goods Mobile Application and SUI implementation. Expedited high-level data migration and activity scheduling.
• Sound practical knowledge in Oracle Sales Cloud Configurations/Customizations, Application Security (Role and object level), groovy scripting, workflow, program triggers, tasks, basic SQL report development, and Job Roles for data security
and access privilege.
• Contributed to various activities, including end-to-end implementations, organizing UAT and EUT, gap analysis, UAT analysis, and Go-Live, utilizing agile methodologies. Provided training and facilitated change management processes.
• Performed stakeholder assessments to consult on project progress and identify solutions.
• Comprehended Functional specification, Sales methodology, and Lead Management in place.
• Prepared coaching material/how-to documents for system users.

• End-to-end implementation of Oracle CX Sales Cloud for Automotive and Property Management firms, including practical experience with REST API collection, Groovy scripting, EL expression, BI Analytics, SQL report and dashboard development, validation rules, and customized security/roles using FSP’s and DSP’s
• Collaborated with stakeholders to discuss their requirements, deadlines, and analyzed various organizational systems to identify communication, process, and resource utilization problems.
• Managed project risks and took steps to mitigate them. Ensured that all project deliverables met quality standards.
• Scheduled stakeholder sessions and actively participated in them to discuss the project's status and find solutions.
• Compiled research data, provided findings, and proposed enhancements in expert presentations.
• Liaised with project managers, delivery managers, and Oracle CSM/ISM.
• Recorded minutes of meetings for future reference and as permanent records.
• Developed unique KPIs and activity reports to demonstrate customer evaluation and activities.
• Deployed client solutions and deliverables for Oracle CRM Sales Automation, including resource allocation and scheduling.
• Formulated maintenance processes for operating systems, communication environments, and application updates. Assessed, tested, debugged, documented, and more. Diligently recognized CRM Sales processes and lead management.
• Created standard operating procedures and documented business process flows for current and future process steps.