TECHNICAL SUPPORT EXECUTIVE - IT
Pacific Controls System LLC
Total years of experience :17 years, 9 Months
TECHNICAL EXECUTIVE - IT HELPDESK
Pacific Controls System LLC
Techno Park, Sheikh Zayed Road,
Duabi, UAE
January 26, 2012 - Present
Major Duties and Responsibilities:
System Admin & Network Admin - Configuration, installation and support of equipment in a Microsoft windows (XP/Win7/Win10/Server 2012) environment. Prepare & set up desktop, laptop, IP phone & printers. Assist in cable tracing & systems IP management.
IT Service Operation - Provide end user support to resolve basic and complex help desk issues, in a timely manner and based on business priorities. Repair and recover from hardware or software failures.
Service Desk Management - Admin and manage company’s ticketing system. In charge of assigning tickets, escalate as necessary and follow up closure.
Access Management - Provide folder / user rights and permissions. Office 365 admin.
Monitoring - Maintain & manage IT monitoring tools. Conduct regular audit of systems, software and servers.
Backup Management - Manage and ensures all users’ backup are taken and intact.
Asset Management - Maintain and updates asset records; Desktop, Laptop, IP Phone, Server, Network Devices, Access Pt list, Software and other IT related assets.
Password Management - Maintains passwords, data integrity and file system. Admin of all partner’s portal.
Financial Management - Provide monthly cost analysis of license usage of the company’s cloud service. Verify invoices of all pay-as-you-go partner’s account.
Vendor Coordination - Regularly liaise with Third Party vendor for any purchasing requirements and escalation required.
ISO/QMS Audit - Prepare necessary documents as required including draft of IT policies and other supporting documents.
Knowledge Management - Conduct, manage and assign team member to run IT awareness training.
Spearhead IT weekly meeting and create IT team’s shift schedule.
NATIONAL TECHNICAL SUPPORT
Ventureslink International Inc. & Placewell International Services Corporation for Smartmatic - TIM Corporation
14th Floor, Times Plaza,
U.N. corner Taft Avenues, Manila
January 18, 2010 - June 30, 2010
Major Duties and Responsibilities: Technical Support for the National Canvassing System posted at National Canvassing Center of
COMELEC.
Assist National Board of Canvassers in installation and uninstallation of CCS kit
Ensure that CCS machine is properly configured and able to receive all COCs from all PBOCs while canvassing of May 2010 automated election is in progress
Act as Consolidation Canvassing System Trainer for the May 2010 Automated National Election.
Train, evaluate and certify all CCS Technicians in the province of Camarines Sur
MANUFACTURING TECHNICAL TRAINER
HROD - Training
On Semiconductor, Phils. Inc.
Carmona, Cavite
March 1, 2007 - August 1, 2008
Major Duties and Responsibilities: Design and delivery of courses as part of the DL and IDL competency development plan based on actual competency requirements and gaps.
Identifies training strategies to ensure effective implementation of competency development
curriculum (alternative training methodologies)
Puts in place evaluation processes and metrics (Review and revise work instructions and BMOS)
Implements a certification/re-certification and multi - skilling process for manufacturing operators,
Technicians, Supervisors and Engineers.
Ensures development of TPM competencies and mindset among TPM teams
Partners with operations in process and spec review, analysis, improvement, institutionalization and education given deviations or improvements areas identified in reports or through audits.
Attends to training administration/operation responsibilities/assignments
Participates in organizational development undertakings.
ENGINEERING TECHNICAL OPERATOR / DOCUMENT CONTROLLER
Process Engineering/ EOL Assembly Operation
On Semiconductor, Phils.
Carmona, Cavite
October 15, 2003 - February 28, 2007
Major Duties and Responsibilities: Support process characterization, optimization studies, and evaluations.
Provide support in qualification of new equipment, products and processes.
Perform functional line test of manufacturing direct materials.
Perform product and tool buy-off.
Revise and control Total Control Methodologies used in the line as per process evaluation.
Maintain organized TCM for retention.