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Roula Assidi, Assistant Country Manager

Roula Assidi

Assistant Country Manager·Mouawad International Gold company

Kuwait

Master's degree, General Management

Work experience

Total years of experience: 10 years, 3 months

Assistant Country Manager

May 2013 - October 2015

Mouawad International Gold company

Al Kuwait, Kuwait

May 2013 - October 2015

Mouawad’s heritage spans more than a century of creations and traditions in masterful jewelry design and watchmaking. Since 1890, the revered values of the brand have been revived over the years to offer true luxury and refinement to a discerning clientele, royal families and celebrities. With an extraordinary devotion to the creation of magnificent jewels and intricate timepieces with four time Guinness world records, Mouawad has penetrated continents across the world and earned a prestigious status in catering one-of-a-kind jewel-studded works of art.

As the Assistant Country Manager of the Kuwait branch of Mouawad, I led the HR, Finance, and Merchandising Departments to support the promotion and sales of Mouawad jewelry.

By upholding luxury standards expected of our brand and image, I maintained impeccable boutique store rooms and groomed charming sales consultants. Ensuring repeat sales from existing customers, I built lasting relationships based on trust in my professional experience and integrity in customer engagements.

Key Business Management Responsibilities:

♦ Coordinate AX invoice and CRM customer data base with Dubai office and financial department
♦ Budget payroll distribution, salary allocation, and business expenses
♦ Assist with team leadership and motivation
♦ Analyze current WIGs to create monthly action plan / PDP
♦ Liaise with Marketing agents and PR reps for company branding event management

To learn more about my involvement in these areas, please request my resume for a detailed list of accomplishments.

Company industry:
Retail & Wholesale
Job role:
Management

Boutique Manager

October 2010 - October 2012

ALYasra Fashion / Jewelry division

Kuwait

October 2010 - October 2012

Alyasra Fashion is a regional fashion retail leader, with a world-class portfolio of over 60 high-end fashion, footwear and accessories brands. Today, our network encompasses over 270 stores, with operations in eight markets across the Middle East.


SENIOR SALES CONSULTANT

Initially hired as Senior Sales Consultant at Trinkets, I was responsible for visual merchandising of the store and providing complete product knowledge of 40+ brands including Emporio Armani, Dolce & Gabbana, and DKNY.

After 9 months exceeding 110% of target sales at Trinkets, I was promoted to Boutique Manager at Dyrberg/Kern.


BOUTIQUE MANAGER

Promoted to Boutique Manager, I represented the new boutique that offered additional brands Morellato, Just Cavalli, Fossil, Rocco Barocco, Police, and Michael Kors.

Working with HR to maximize sales, I set individual performance goals, analyzed Key Performance Indicators / KPSs, and motivated the employees through personal development plans. The result was improved employee morale and promotion to management for some of my direct reports.

Company industry:
Retail & Wholesale
Job role:
Management

Boutique Manager

July 2009 - September 2010

Alfredo's Jewelry

Beirut, Lebanon

July 2009 - September 2010

As the Showroom Manager at the luxury brand watches and jewelry store, I directed the visual merchandising of the store, developed customer relationships, and implemented policies and procedures to achieve target sales results.

Company industry:
Retail & Wholesale
Job role:
Management

Sales advisor /Jewelery Designer

January 2007 - June 2009

Al Muftah Jewelry

Doha, Qatar

January 2007 - June 2009

Almuftah Jewellery is one of the most esteemed jewellery / jewelry merchants in Qatar, representing luxury brands Charriol, Movado, Ebel, Giovanni Ferraris, ORIS, Nina Ricci, Century, Bonja, Chronoswuiss, Meyers, Chatila, and Zenith.

Company industry:
Retail & Wholesale
Job role:
Management

Jewelery Designer

September 2006 - December 2006

D-Jihan Jewelry

Beirut, Lebanon

September 2006 - December 2006

Djihan represents the ultimate combination of luxury and glamour worn by the world’s greatest stars, created by the elite jewelry designer Djihan.

Company industry:
Retail & Wholesale
Job role:
Design, Creative, and Arts

Jewelery Designer

January 2006 - August 2006

Antoine Hakim Jewelry

Beirut, Lebanon

January 2006 - August 2006

Antoine Hakim's prestigious reputation is based on the highest standards in ethics, quality and client satisfaction.
♦ Full communication with the owners to sketch their ideas on paper by creating motives meets the brand’s luxury standards.
♦ Separated diamond by sizes to handle the enough quantity to the setters.

Company industry:
Retail & Wholesale
Job role:
Design, Creative, and Arts

Jewelery Designer

February 2005 - December 2005

Almas Jewelry

Beirut, Lebanon

February 2005 - December 2005

ALMAS Jewelry is one of the top jewelry stores in Lebanon specializing in diamond products from engagement rings to wedding rings

Company industry:
Retail & Wholesale
Job role:
Design, Creative, and Arts

Education

University of Liverpool UOL

December 2016

December 2016

Master's degree, General Management

United Kingdom

MSc In Managment contains Strategic Management Business Leadership Managing Financial Resources Strategic Human Resource Management Marketing Concepts for Managers Innovation & Entrepreneurship Organizational Design & Change Research Methods
View attachment

Gemological Institute of America GIA

August 2015

August 2015

Diploma, Accredited Jewelry Professional (AJP) diamond & colored Stones Diploma

United States

GPA (percentage): 89%

GPA (percentage): 89%

Diamond Essentials Diploma Colored Stone Essentials Diploma Jewelry Essentials Diploma
View attachment

Ashbery University

July 2013

July 2013

Bachelor's degree, Bachelor of Business Administration (B.B.A.)

United States

Product & Brand Management
View attachment

Jewelry &Technological Institute of Lebanon (JTIL)

June 2005

June 2005

Diploma, Jewelry Design certificate

Lebanon

GPA (percentage): 94%

GPA (percentage): 94%

Skills

Target Identification
Expert
Target Identification
Expert
Sales Driven
Expert
Sales Driven
Expert
Decoration
Expert
Decoration
Expert
Managing Groups
Expert
Managing Groups
Expert
Apparel - Diamonds - Styling - Trend Analysis - Drawing - Luxury Lifestyle - Marketing Strategy
Expert
Apparel - Diamonds - Styling - Trend Analysis - Drawing - Luxury Lifestyle - Marketing Strategy
Expert
Luxury goods/Sales/Retail/Visual Merchandising/Merchandising
Expert
Luxury goods/Sales/Retail/Visual Merchandising/Merchandising
Expert
Target Identification
Expert
Target Identification
Expert
Sales Driven
Expert
Sales Driven
Expert
Decoration
Expert
Decoration
Expert
Managing Groups
Expert
Managing Groups
Expert

Languages

Arabic
Native Speaker
English
Expert
French
Intermediate

Memberships

the Chartered Management Institute CMI

Member

October 2014

Gemological Institute of America GIA

Member

August 2015

The University of Liverpool

Member

October 2014

Jewelry &Technological Institute of Lebanon JTIL

Member

January 2005

Training and Certifications

Training
Damaging VS. Nurturing culture
Mouawad Academy
Jun 2014
Performance Management/Leadership/Personality Development
AL YASRA Academy
Apr 2011
HR & Admin/Problem Solving, Decision Making Skills & Action Planning
AL YASRA Academy
Mar 2012
5 S Methodology.
Mouawad Academy
Jan 2014
7 Habits of Highly Effective People.
AL YASRA Academy
Dec 2010
Romancing Jewelry collections
Mouawad Academy
Jan 2015
Basic principles and processes of Mystery Shopping Quality certification
International Service Check
Apr 2014
Cross Cultural Management –Staff and Customers/Team Building Skills
AL YASRA Academy
Jun 2011
Mouawad Customer’s enchantment.
Mouawad Academy
Oct 2013
Financial Management/Stock Management
AL YASRA Academy
Aug 2012

Hobbies

  • • Reading • Travel • Philanthropy • Museums • Blogging • Investments