Roula Ouni

• Develop and Create the overall B2B marketing and communication strategy targeting e-commerce clients.
• Create, manage, and optimize content across all social mediaplatforms while maintaining a consistent brand identity
• Prepare high-scale sales presentations, pitch decks, andproduct materials to support business development and sales
teams.
• Manage all marketing visuals, including graphics, animations, promotional videos, and newsletters.
• Plan and manage industry events, conferences, webinars, andproduct launches, coordinating logistics, communication,
andpartner relations.
• Helped Increase audiences across all channels by 67% in the last year organically. While helping decrease the marketing
budget by 10%.
• Track and analyzeperformance across social media, website, and content channels using analytics tools and Generate
monthlyperformance reports.

• Help in planning and executing marketing campaigns targeting international patients.
• Support the creation of promotional materials such as patient follow ups and plans.
• Help with translating 70% of international tests and documents given that I am fluent in 5 languages.
• Respond to patient inquiries, provide initial information, and coordinate follow-up with medical teams.
• Ensure content accuracy regarding medical procedures, pricing, and service details. Handled patient inquiries with a
response time under 1.5 hours, achieving a 95% satisfaction rate with our international patients.
• Assist in managing patient journeys: pre-arrival guidance, appointment scheduling, and post-treatment follow-up.
Assuring 100% customer satisfaction and comebacks.
• Coordinated appointment schedules, treatment planning, and travel preparation for international patients, improving
pre-arrival Satisfaction and preparations by30%.
• Assisted in producing multilingual promotional assets and patient journey materials in over 4 languages.