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Rovick Jayson Racquel, CUSTOMER SERVICE REPRESENTATIVE (CSR)

Rovick Jayson Racquel

CUSTOMER SERVICE REPRESENTATIVE (CSR)·MIND DRAGON PHILIPPINES OPC

United Arab Emirates

Diploma, Bachelor of Science in Information Technology

Work experience

Total years of experience: 6 years, 6 months

CUSTOMER SERVICE REPRESENTATIVE (CSR)

November 2024 - Present

MIND DRAGON PHILIPPINES OPC

Malolos, Philippines

November 2024 - Present

Processes
via multiple channels (phone, chat, email) to ensure
customer satisfaction and retention, maintaining
detailed records of all interactions.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Contact Center Agent

November 2023 - December 2025

Mind Dragon

Malolos, Philippines

November 2023 - December 2025

Contact Center Agent to handle customer inquiries through calls, chat, or email. Your role includes answering questions, providing solutions, and ensuring excellent customer service. Applicants must have good communication skills, basic computer knowledge, and willingness to work in shifting schedules.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

BANK AMBASSADOR Customer Service

November 2023 - October 2024

GOTYME BANK, Gokongwei Group of Company

Balagtas, Philippines

November 2023 - October 2024

Assistants handling inquiries via
phone/chat, Operations Associates managing processes
like reconciliation, and Bank Ambassadors driving
sales/customer onboarding at physical location and we assist clients to open a bank account.
Company industry:
Banking
Job role:
Customer Service and Call Center

MOTORCYCLES MECHANIC

March 2021 - August 2023

YAMAHA MOTOR CORPORATION PHILIPPINES

Guiguinto, Philippines

March 2021 - August 2023

Diagnoses, repairs, and maintains vehicles/machinery,
performing tasks like oil changes, brake work, and engine
tune-ups, using diagnostic tools and technical skills to
ensure safety and functionality, while also keeping accurate
repair records and communicating issues to clients or
supervisors.
Company industry:
Mechanical Engineering
Job role:
Support Services

KITCHEN/LOBBY PERSON

November 2019 - February 2021

McDONALD’S

Malolos, Philippines

November 2019 - February 2021

Responsible for a variety of tasks in both the food
production area and the customer dining space to ensure
efficient service and a clean environment.
Company industry:
Catering, Food Service, & Restaurant

Education

Bulcan State University

March 2023

March 2023

Diploma, Bachelor of Science in Information Technology

Philippines

GPA (point): 2 out of 5

GPA (point): 2 out of 5

Bachelor of Science in Information Technology graduate with knowledge in computer systems, networking, programming, database management, and IT support. Skilled in troubleshooting, software development basics, and using technology to solve real-world problems.

AMA COLLEGE MALOLOS

January 2021

January 2021

Bachelor's degree, Information Technology

Philippines

Skills

Active Listening

Intermediate

Problem Solving

Intermediate

TIME MANAGEMENT

Intermediate

Decision Making

Intermediate

Focus at Work

Intermediate

Professionalism

Intermediate

Patience

Intermediate

Empathy

Intermediate

Handling irate customers

Intermediate

Quick Learning

Intermediate

COMMUNICATIONS

Intermediate

COOKING

Intermediate

CUSTOMER INQUIRIES

Intermediate

CUSTOMER SERVICE

Intermediate

DECISION MAKING

Intermediate

FINE DINING EXPERIENCE

Intermediate

INFORMATION AND COMMUNICATIONS TECHNOLOGY

Intermediate

INFORMATION TECHNOLOGY

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

OPERATIONS

Intermediate

Languages

English

Intermediate

Filipino

Native Speaker

Tagalog

Beginner

Training and Certifications

Certifications
AUTHORITY Wellness Massage National Certificate ll