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Rovick Jayson Racquel, CUSTOMER SERVICE REPRESENTATIVE (CSR)

Rovick Jayson Racquel

CUSTOMER SERVICE REPRESENTATIVE (CSR)·MIND DRAGON PHILIPPINES OPC

United Arab Emirates

Diploma, Bachelor of Science in Information Technology

Work experience

Total years of experience: 6 years, 5 months

CUSTOMER SERVICE REPRESENTATIVE (CSR)

November 2024 - Present

MIND DRAGON PHILIPPINES OPC

Malolos, Philippines

November 2024 - Present

Processes
via multiple channels (phone, chat, email) to ensure
customer satisfaction and retention, maintaining
detailed records of all interactions.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Contact Center Agent

November 2023 - December 2025

Mind Dragon

Malolos, Philippines

November 2023 - December 2025

Contact Center Agent to handle customer inquiries through calls, chat, or email. Your role includes answering questions, providing solutions, and ensuring excellent customer service. Applicants must have good communication skills, basic computer knowledge, and willingness to work in shifting schedules.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

BANK AMBASSADOR Customer Service

November 2023 - October 2024

GOTYME BANK, Gokongwei Group of Company

Balagtas, Philippines

November 2023 - October 2024

Assistants handling inquiries via
phone/chat, Operations Associates managing processes
like reconciliation, and Bank Ambassadors driving
sales/customer onboarding at physical location and we assist clients to open a bank account.
Company industry:
Banking
Job role:
Customer Service and Call Center

MOTORCYCLES MECHANIC

March 2021 - August 2023

YAMAHA MOTOR CORPORATION PHILIPPINES

Guiguinto, Philippines

March 2021 - August 2023

Diagnoses, repairs, and maintains vehicles/machinery,
performing tasks like oil changes, brake work, and engine
tune-ups, using diagnostic tools and technical skills to
ensure safety and functionality, while also keeping accurate
repair records and communicating issues to clients or
supervisors.
Company industry:
Mechanical Engineering
Job role:
Support Services

KITCHEN/LOBBY PERSON

November 2019 - February 2021

McDONALD’S

Malolos, Philippines

November 2019 - February 2021

Responsible for a variety of tasks in both the food
production area and the customer dining space to ensure
efficient service and a clean environment.
Company industry:
Catering, Food Service, & Restaurant

Education

Bulcan State University

March 2023

March 2023

Diploma, Bachelor of Science in Information Technology

Philippines

GPA (point): 2 out of 5

GPA (point): 2 out of 5

Bachelor of Science in Information Technology graduate with knowledge in computer systems, networking, programming, database management, and IT support. Skilled in troubleshooting, software development basics, and using technology to solve real-world problems.

AMA COLLEGE MALOLOS

January 2021

January 2021

Bachelor's degree, Information Technology

Philippines

Skills

Active Listening
Intermediate
Active Listening
Intermediate
Problem Solving
Intermediate
Problem Solving
Intermediate
TIME MANAGEMENT
Intermediate
TIME MANAGEMENT
Intermediate
Decision Making
Intermediate
Decision Making
Intermediate
Focus at Work
Intermediate
Focus at Work
Intermediate
Professionalism
Intermediate
Professionalism
Intermediate
Patience
Intermediate
Patience
Intermediate
Empathy
Intermediate
Empathy
Intermediate
Handling irate customers
Intermediate
Handling irate customers
Intermediate
Quick Learning
Intermediate
Quick Learning
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COOKING
Intermediate
COOKING
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
FINE DINING EXPERIENCE
Intermediate
FINE DINING EXPERIENCE
Intermediate
INFORMATION AND COMMUNICATIONS TECHNOLOGY
Intermediate
INFORMATION AND COMMUNICATIONS TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate

Languages

English
Intermediate
Filipino
Native Speaker
Tagalog
Beginner

Training and Certifications

Certifications
AUTHORITY Wellness Massage National Certificate ll