IT Specialist
Daylight Properties
Total years of experience :6 years, 4 Months
IT Specialist - Responsible in daily administration of IT operations, including maintenance of network, hardware devices, and software.
• Responsible for the stable operation of computer network and all connected PCs and peripherals.
• Ensure connectivity of all work stations.
• Manages all network hardware and equipment, including routers, switches, wireless, VOIP and UPS.
• Responsible for analyzing and resolving end user hardware and software computer problems
• Provides first hand support, IT training and troubleshooting to all staff for IT matters.
• Administer all equipment, hardware and software upgrades.
• Administer and maintain end user accounts, permissions, and access rights.
• Monitor and test service performance and provide performance statistics and reports.
• Manages online marketing and maintenance of Property Finder and Dubizzle Ads.
Network Provisioner - Responsible for the design, installation and support of ADSL2+, Naked ADSL, EFM, GPON, Private Network and Internet, Routing and Switching, IPv4/IPv6, CIDR/VLSM, VPN, IPSEC, RADIUS, PPP, PPPoE, CHAP, DHCP, DNS, NAT, ACL, TCP/IP, OSI. Firewall ASA 5520, 5505, IP Phone.
• Project Management and Client Notification concerning service delivery completion.
• Performs complex implementation and maintenance tasks on LAN and WAN.
• Verifies provisioning details service connectivity after service delivery
• Conducts service testing to ensure service is within acceptable range
• Manages and maintains DSLAM connectivity.
• Monitors network performance.
• Configures Cisco Routers, and Switches
• Handles Troubleshooting of Layer 1, 2, 3 issues
• Tactfully log IT technical requests by clients and ensures that it will be implemented based on the SLA.
• Ensure that Service Level Agreements are strictly met on time and accurately.
• Escalate unresolved cases to the next level of hierarchy and guarantee the resolution of the problem.
• Coordinates with Internal and External Engineers for service delivery completion
• Monitors the network thru the use of SNMP, CACTI, MRTG monitoring tools and resolves service degradation.
• Handles accurate technical documentation.
• Handles irate end users.
• Publishing support documentation & knowledge-based update to assist staff with requests for information & provide staff training if required.
Senior Network Provisioner (SME) - Responsible for the design of T1, Fractional T1 circuit from Verizon Network to ILEC up to the customer’s premise.
• Responsible in Network Route/Circuit design
• Responsible in connectivity to other Vendors
• Responsible in placing orders with LEC and monitors the status of the order to completion date
• Monitors facility capacities
• Escalates issues in hierarchic manner
• Acts as the POC while Lead is out
• Performs additional duty as assigned
Test and Activation Service Center Technician - January 2013 - September 2013 - Ensures that the newly installed Verizon circuit is stable and reaches the agreed speed.
• Responsible in Loop acceptance
• Troubleshoots Layer 1 and 3 issues
• Ensures all switching entities are operating efficiently as possible
• Ensures Quality of Service before handing off the Circuit to Customer
• Responsible in completing the Order and Circuit issues
• Escalates issues in hierarchic manner
• Performs additional duty assigned
Hyperlink - September 2013 - May 2014
• Responsible in completion of Network Route/Circuit design before handling the service to TASC Team.
• Ensures all switching entities are operating efficiently as possible
• Communicates with Site Technicians and other NOC
• Escalates issues in hierarchic manner
• Incidents response
• Performs additional duty assigned
IT Specialist
• Troubleshooting system and network problems, diagnosing and solving hardware/software issues.
• Installing and configuring computer hardware operating systems and applications
• Designs Tarpaulins, Signage, Brochures, Party Cards, Calling Cards, Flyers, Personalized Photos, basic HTML Projects, etc.
• Home Networking, PC Troubleshooting: Reformat and Diagnostics, System Restoration, Virus Removals
STI College, formerly known as Systems Technology Institute, is the largest network of for-profit information technology based colleges in the Philippines. This private college system offers a curriculum including business studies, computer science, education, engineering and health care.