Rowena Igmedio-Desforges, Manager Trainee / Senior Lifestyle Specialist

Rowena Igmedio-Desforges

Manager Trainee / Senior Lifestyle Specialist

Golds Gym International

Location
United Arab Emirates - Dubai
Education
Diploma, Computer Secretarial
Experience
16 years, 9 Months

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Work Experience

Total years of experience :16 years, 9 Months

Manager Trainee / Senior Lifestyle Specialist at Golds Gym International
  • United Arab Emirates - Dubai
  • My current job since October 2011

• Advise potential customers on product/service offerings
• Assist in preparation of proposals, presentations and events
• Maintain records of all pricings, sales, and activity reports submitted by consultants
• Recruit/hire consultants
• Provide timely feedback to senior management
• Provide ideas for monthly events

Phone Banking Representative at Ras Al Khaimah Bank (RAKBANK)
  • United Arab Emirates - Dubai
  • August 2009 to August 2011

 Responsible for answering questions, opening and processing new accounts for all existing share account and consumer loan products
 Answering customer questions and investigating account errors
 Obtaining credit records from a credit reporting
 Handle requests in a professional, prompt and efficient manner
 Effectively explain credit union products and services to customers. Cross-sell products and services when appropriate
 Reconcile all transactions on a daily basis

Membership Consultant at Fitness First
  • United Arab Emirates - Dubai
  • February 2005 to February 2007

 Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.
 Reaching sales goals as set by management
 Explaining the benefits of the health club and the advantages
 Encouraging clients to get a membership
 Maintain professional interaction with both customers and fellow employees
 Explaining the rates and price of membership plan

Education

Diploma, Computer Secretarial
  • at St. Joseph’s College
  • April 1999

Specialties & Skills

Professional Services Management
Phone Sales
Daily Operations
Cross functional Team Leadership
Customer Service
Computer Literate

Languages

English
Expert
Filipino
Expert

Memberships

Multicultural Communication Training
  • Trainee
  • January 2007
XPAC Pro: Windows, Word, Excel, and Powerpoint
  • Student
  • March 2004
Toast Master
  • member
  • June 2008

Training and Certifications

Training foe customer service (Certificate)
Date Attended:
April 2010
Valid Until:
April 2010
Sales Management Training (Certificate)
Date Attended:
June 2012
Valid Until:
June 2012