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Roxanne May Guerrero, Application Support Engineer | Data Analyst (L3 Support Engineer/Developer)

Roxanne May Guerrero

Application Support Engineer | Data Analyst (L3 Support Engineer/Developer)·Accenture Inc.

United Arab Emirates

Bachelor's degree, Electronics Engineering

Work experience

Total years of experience: 3 years, 1 months

Application Support Engineer | Data Analyst (L3 Support Engineer/Developer)

October 2022 - January 2025

Accenture Inc.

Quezon City, Philippines

October 2022 - January 2025

• Provided L3 support for .NET and VB6 applications, managing complex
escalations, root cause analysis, bug fixes, and release deployments.
• Delivered long-term solutions and stability improvements through
troubleshooting, code enhancements, and SQL scripting with SSIS.
• Designed, developed, and deployed Power BI dashboards, Paginated
Reports, and DAX-based models, enabling actionable insights for global
stakeholders.
• Co-led the New Zealand IIB Project as a Power BI Data Analyst, delivering
34 reports and automation workflows using Power Automate, all now live in
production.
• Mentored junior engineers, guided defect resolution, and participated in
SIT-to-production deployments.
• Acted as backup Team Lead, coordinating issue resolution, stakeholder
reporting, and team performance monitoring.
Company industry:
IT Services
Job role:
Information Technology

Migration/Quality Assurance Engineer | Test Engineer

January 2022 - October 2022

Accenture Inc.

Quezon City, Philippines

January 2022 - October 2022

• Led migrations from on-premise to SharePoint Online using Metalogix
Essentials, DryvIQ, and PowerShell scripting.
• Executed end-to-end migration validation: item counts, document
availability, and defect resolution.
• Performed functional and regression testing on migrated SharePoint sites,
raising defects and collaborating in triage discussions.
• Produced detailed test reports, metrics, and quality assessments to ensure
successful migrations.
Company industry:
IT Services
Job role:
Information Technology

Software Engineer – Application Developer (Web Development Trainee)

January 2022 - January 2022

Accenture Inc.,

Quezon City, Philippines

January 2022 - January 2022

• Began career in Web Development through hands-on training in C#,
HTML, CSS, Bootstrap, Azure, DevOps, and MSSQL.
• Enhanced technical proficiency in Microsoft SharePoint and Power
Platform, laying the foundation for migration and support roles.
Company industry:
IT Services
Job role:
Information Technology

Education

University of the Cordilleras

August 2019

August 2019

Bachelor's degree, Electronics Engineering

Philippines

Auditor of Institute of Electronics Engineers of the Philippines - University of the Cordilleras Student Chapter (IECEP-UCSC), SY 2016-2017 President of Institute of Electronics Engineers of the Philippines - University of the Cordilleras Student Chapter (IECEP-UCSC), SY 2018-2019 Solar Energy Seminar | March 22, 2018 | IECEP-UCSC - University of the Cordilleras Structured Cabling and Blockchain Technology and its Applications | October 13, 2018 | BBCCC Building, Assumption Rd., Baguio City In-Building Solution Design | March 04, 2019 | IECEP-UCSC | University of the Cordilleras Robot Neural Networks using Fuzzy Logic | March 04, 2019 | IECEP-UCSC | University of the Cordilleras CCTV Security Surveillance: Design, Configuration, and Maintenance | March 05, 2019 | IECEP-UCSC | University of the Cordilleras Maintaining a Safe and Secure Philippine Sky: The Importance of Radio Communications | May 5, 2021 | TOP Professional Review Solutions, Inc. Strategic Technology Trends: Digital Acceleration Towards Automation Process and Information Technology | November 10, 2021 | Department of Science and Technology - NCR Technical Webinar: Digital Twin in 5G and 6G Networks | April 1, 2023 | Institute of Electronics Engineers of the Philippines - CAR Technical Webinar: Cloud Computing in the Telecom Industry | April 1, 2023 | Institute of Electronics Engineers of the Philippines - CAR

Skills

SQL
Expert
SQL
Expert
Powerbi
Expert
Powerbi
Expert
Microsoft tools
Expert
Microsoft tools
Expert
SharePoint
Expert
SharePoint
Expert
VB.NET
Expert
VB.NET
Expert
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
MICROSOFT POWER AUTOMATE FLOW
Intermediate
MICROSOFT POWER AUTOMATE FLOW
Intermediate
MICROSOFT SHAREPOINT
Intermediate
MICROSOFT SHAREPOINT
Intermediate
NETWORK SWITCHES
Intermediate
NETWORK SWITCHES
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
POWER BI
Intermediate
POWER BI
Intermediate
POWERAPPS
Intermediate
POWERAPPS
Intermediate
SOFTWARE ENGINEERING
Intermediate
SOFTWARE ENGINEERING
Intermediate
SQL SERVER INTEGRATION SERVICES SSIS
Intermediate
SQL SERVER INTEGRATION SERVICES SSIS
Intermediate
VISUAL BASIC NET PROGRAMMING LANGUAGE
Intermediate
VISUAL BASIC NET PROGRAMMING LANGUAGE
Intermediate

Languages

English
Expert
Filipino
Native Speaker

Training and Certifications

Certifications
Digital Twin in 5G/6G Networks
Building a Data-Driven Culture
Cloud Computing in Telecom Industry
Certificate of Good Standing
Microsoft Certified – Azure Fundamentals (AZ-900)
Licensed Electronics Technician (PRC No. 0023733)
Licensed Electronics Engineer (PRC No. 0077068)

Hobbies

  • Reading