Store Manager - Mall of the Emirates
Dubai Holding Group LLC
Total years of experience :19 years, 7 Months
Store Manager Oct 2009 - to present Stradivarius - Inditex Group
Asst. Store Manager Nov 2008 - Sept 2009 Dubai Holding Group LLC
Sales Assistant, Sept 2005 - Oct 2008 Emarat Atrium Sheik Zayed, Dubai UAE
* Manage daily operations including ordering, strategic planning, personnel training programs
* Plan and execute special events to coincide with current promotions Direct sales floor activity
* Handling customer complaints in line with the company's policy and resolving issues within the given parameters.
* Performs monthly sales forecasting and competitive analysis to determine product performance. Preparing reports and monitor the performance of the store
* Conducts stocktaking procedures, Maintains cash control, implements security for shrinkage /loss and prevention
* Enforce strategic merchandising drive optimal customer satisfaction, associate productivity and P&L results.
* Responsible to formulate the revenue, expense and profit goals for the store in conjunction with the Brand Manager for short term and long term goals
* Ensures the store provides the highest level of customer service possible and is responsible for achieving budgeted revenue goals and monitoring expenses
* Promote and monitor quality of service among staff through training and by acting as a positive role model
* Be personally available to all customers to communicate and identify their needs and address their questions or concerns
* Actively seeking and implementing action plans to motivate the team in achieving company goals.
* Recognize outstanding performance and service and also responsible for all staff disciplinary issues
* Responsible for initial interview ie, sales staff selection and endorse in Human resource dept.
* Develop a pool of potential Shop Managers/Assistant Managers/supervisors to meet the long range Retail and Company objectives
* Responsible for roster, salary summary, work hours and vacations in a timely manner.
* Evaluate store employees performance, ensure that reviews are given on schedule and documentation is received by the Human Resources Department.
* Plans and perform staff trainings and assessment reports ( ie personal development plans, probationary reviews and appraisals)
* Led and motivated the store team to increase sales and ensure efficiency;
* Managed the store's stock levels - made key decisions about stock level and stock control.
* Analyzed sales figures - Utilized IT, information technology, to record sales figures, for data analysis and forward planning. Analyzed and interpreted trends to facilitate planning.
* Forecast future sales volumes to maximize profits.
* Played a key role in the advertising sessions- Organized trade-shows, special events, exhibitions and displays.
* Promoted the company locally by communicating with local Social Medias, journals and the community in general.
* Dealt with employment issues and conducts disciplinary actions
* such as interviewing/hiring potential employees, conducting appraisals and performance reviews as and when required.
* Ensured that quality standards, customer service and health and safety are met.
* Resolved safety, legal and security issues.
* Responded to customer complaints and comments.
* Updated superiors on business performance, new initiatives and other issues.
* Monitored the sales floor regularly, talking to staff and customers, and identifying or resolving urgent issues.
* Maintained awareness of market trends in the retail industry.
* Understood forthcoming customer initiatives and kept up with what local competitors are doing;
* Initiated changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.
* as well as keep an eye on the management of the profit and loss in the store. Also, the store manager will look at various miscellaneous store responsibilities like the safety, security, the loss prevention as well as banking in the store. Journal important buzz torch informative
Oct 2004 - April 2005 Marketing Executive Toyota Motors Inc. Toyota - Balintawak
Manila, Philippines
* Responsible on all vehicle related inquiries and selling, ensure to meet commitments on quota by implementing different marketing strategies ( ei cold canvassing, corporate marketing)
* Determine each customer's vehicle needs Explains the features of the vehicle and arrange for financing through the dealership
* Maintain an owner follow-up system that encourages repeat and referral business.
May 2004 - August 2004 Customer Service Representative Globe Telecom
Advance Contact Solutions Makati, Philippines
* provide information to postpaid and prepaid clients in response to inquiries about products or services
* Promote strong and positive communication with clients and advised of available services
* Efficiently gather customer information, assess and fulfill customer needs without compromising privacy
* In charge in training and supervision of new customer service representative for the project.