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Anas Alghazou, account manager

Anas Alghazou

account manager·CMtrading

Lebanon

Bachelor's degree, English literature

Work experience

Total years of experience: 26 years, 5 months

account manager

March 2024 - Present

CMtrading

Jounieh, Lebanon

March 2024 - Present

Cmtrading international broker
• Contact prospective customers to determine customer needs, present information, or explain available services.
• Gather customer or product information to determine customer needs.
• Explain technical product or service information to customers.
• Contact current or potential customers to promote products or services.
Company industry:
Trading & Commodity Trading

Account Manager

January 2024 - Present

CMTrading International Broker

Jounieh, Lebanon

January 2024 - Present

• Served as the main point of contact for clients, providing exceptional customer care and timely issue
resolution.
• Applied CSR management training principles to ensure consistent, client-centered service delivery.
• Utilized Salesforce CRM to track client interactions and manage ongoing relationships.
• Explained complex financial and trading concepts in a clear, client-friendly manner.
• Contributed to customer satisfaction and retention through proactive communication and follow-up.
Company industry:
Trading & Commodity Trading
Job role:
Accounting and Auditing

Account Manager

January 2024 - Present

CMtrading international broker

Jounieh, Lebanon

January 2024 - Present

• Identified and engaged prospective clients through outbound sales, needs analysis, and lead qualification
• Assessed client requirements and delivered tailored financial solutions aligned with trading products and investment
goals
• Presented and explained technical product information, including trading platforms, financial instruments, and market
services
• Managed client relationships and executed follow-up strategies to drive acquisition, retention, and revenue growth
Company industry:
Sales Outsourcing
Job role:
Accounting and Auditing

AccountManager

April 2024 - April 2026

CMtradinginternationalbroker

Jounieh, Lebanon

April 2024 - April 2026

• Identifiedandengagedprospectiveclientsthroughoutboundsales, needsanalysis, andleadqualification
• Assessed client requirements and delivered tailored financial solutions aligned with trading products and
investmentgoals
• Presented and explained technical product information, including trading platforms, financial instruments, and market
services
• Managedclientrelationshipsandexecutedfollow-upstrategiestodriveacquisition, retention, andrevenuegrowth
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

RealEstateAgent

January 2019 - January 2024

JR6SolutionCO.LTD

Jounieh, Lebanon •Hybrid

January 2019 - January 2024

• Managedrelationshipswithbuyers, sellers, andrenters, aligningpropertysolutionswithbudget, timeline, andmarket
conditions
• Generated~15%oftotalbusinessthroughreferral-drivensalesandrelationshipmanagementstrategies
• Maintainedastructuredportfolioof150+propertylistingswithdetailedspecificationsandmarketdata
• Conductedpropertypresentations, negotiations, andtransactioncoordinationtoensuresuccessfuldealclosures
Company industry:
Real Estate
Job role:
Sales

Real Estate Agent

January 2018 - January 2024

JR6 Solution CO. LTD

Jounieh, Lebanon

January 2018 - January 2024

• Managed relationships with buyers, sellers, and renters, aligning property solutions with budget, timeline, and market
conditions
• Generated ~15% of total business through referral-driven sales and relationship management strategies
• Maintained a structured portfolio of 150+ property listings with detailed specifications and market data
• Conducted property presentations, negotiations, and transaction coordination to ensure successful deal closures
Company industry:
Real Estate
Job role:
Sales

Real Estate Agent

January 2018 - January 2024

JR6 Solution Co. Ltd

Jounieh, Lebanon

January 2018 - January 2024

• Provided personalized real estate solutions by actively listening to client needs and expectations.
• Managed property listings, marketing materials, and client communications with accuracy and
professionalism.
• Strengthened customer relationships and increased referrals through empathy, transparency, and
dedication.
• Implemented feedback strategies to improve client experience and service delivery.
Company industry:
Real Estate
Job role:
Sales

Store Supervisor

March 2020 - August 2022

Tiger Jeans

Jounieh, Lebanon

March 2020 - August 2022

Hire, train and develop high performing and result driven team members. Implement and process incoming and outgoing merchandise. Manage strong communication with Brand Advocate. Deliver extraordinary service to customers.
Company industry:
Retail & Wholesale
Job role:
Sales

Store supervisor

March 2020 - August 2022

Tiger Jeans

Jounieh, Lebanon

March 2020 - August 2022

• Hired, trained and developed high performing and result driven team members.
• Implemented and processed incoming and outgoing merchandise.
• Managed strong communication with Brand Advocate.
• Delivered extraordinary service to customers.
Company industry:
Retail & Wholesale

Retail sales associate.

January 2020 - January 2022

Ola Fashion

Jounieh, Lebanon

January 2020 - January 2022

• Provided excellent customer service by assisting customers with product selections, answering questions and resolving
concerns in a professional and friendly manner.
• Maintained in-depth knowledge of products and promotion to recommend suitable solutions and increase sales.
• Processed transactions accurately using point of sale (pos ) systems, handled Cash & card payments.
Company industry:
Fashion Design
Job role:
Sales

EnglishTeacher

September 2000 - July 2018

FriendsInstitute

Damascus, Syria

September 2000 - July 2018

• DeliveredstructuredEnglishlanguageinstructionusingcurriculum-basedlessonplanningalignedwithacademic
standards
• Designedandimplementedinstructionalmaterials, assessments, andclassroomactivitiestoimproveengagementand
outcomes
• Collaboratedwithacademicteamstodevelopandupdatecurriculumframeworksandteachingmethodologies
• Assessedstudentperformanceandprovidedtargetedfeedbacktoimprovelanguageproficiency
Company industry:
Training & Education Center
Job role:
Teaching and Academics

English Teacher

January 2000 - January 2018

Friends Institute

Damascus, Syria

January 2000 - January 2018

• Delivered structured English language instruction using curriculum-based lesson planning aligned with academic
standards
• Designed and implemented instructional materials, assessments, and classroom activities to improve engagement and
outcomes
• Collaborated with academic teams to develop and update curriculum frameworks and teaching methodologies
• Assessed student performance and provided targeted feedback to improve language proficiency
Company industry:
Software Development
Job role:
Teaching and Academics

Fitness Instructor

January 2000 - January 2018

Alraai Gym

Damascus, Syria

January 2000 - January 2018

• Planned and prepared functional and safe cardiovascular plus resistance workouts for clients of various ages, abilities, stamina, and medical considerations.
• Provided suitable workout modification and options when necessary.
• Lead, inspired, and engaged with the groups.
• Empowered clients on healthy diet and lifestyle.
Company industry:
Sports & Outdoor Activities

Team leader

June 2002 - August 2007

Educational Group

Damascus, Syria

June 2002 - August 2007

Supervised and trained groups of sales representatives to achieve goals that contribute to the organizations growth.
Motivated and inspired my team by creating an environment that promotes positive communication.
Encouraged my team to reach their full potential and become the best version of themselves.
Company industry:
Sales Outsourcing
Job role:
Sales

SalesTeamLeader

April 2002 - August 2007

EducationalGroup

Damascus, Syria •Hybrid

April 2002 - August 2007

• Supervisedandcoachedsalesteamstoachievetargetsandsupportrevenuegrowthobjectives
• Developedanddeliveredtrainingprogramstoenhancesalestechniques, productknowledge, andteamproductivity
• Implementedsalesstrategies, KPIs, andperformancetrackingsystemstoimproveconversionrates
• Fosteredacollaborativeteamenvironmentthrougheffectivecommunication, motivation, andleadership
Company industry:
Bookshop & Consumer Media
Job role:
Sales

Sales Team Leader

January 2002 - January 2007

Educational Group

Damascus, Syria

January 2002 - January 2007

• Supervised and coached sales teams to achieve targets and support revenue growth objectives
• Developed and delivered training programs to enhance sales techniques, product knowledge, and team productivity
• Implemented sales strategies, KPIs, and performance tracking systems to improve conversion rates
• Fostered a collaborative team environment through effective communication, motivation, and leadership
Company industry:
Primary, Prep, & Secondary School

SalesRepresentative

October 2000 - November 2002

RainbowCO

Damascus, Syria •Hybrid

October 2000 - November 2002

Executeddirectsalesusingconsultativesellingtechniquestopromoteproductsandservices
• Builtandmaintainedlong-termcustomerrelationshipstodriverepeatbusinessandretention
Company industry:
Consumer Electronics
Job role:
Sales

Sales Representive

October 2000 - June 2002

Rainbow CO

Damascus, Syria

October 2000 - June 2002

Company industry:
Marketing
Job role:
Administration

Sales Representative

January 2000 - January 2002

Rainbow Co.

Damascus, Syria

January 2000 - January 2002

• Provided hands-on customer support, addressing inquiries and offering effective product solutions.
• Demonstrated reliability and dedication to customer satisfaction and retention.
• Maintained consistent communication with clients to ensure ongoing trust and service excellence.
Company industry:
Heavy Industry & Metallurgy
Job role:
Sales

Sales Representative

January 2000 - January 2000

Rainbow CO

Damascus, Syria •Hybrid

January 2000 - January 2000

• Executed direct sales using consultative selling techniques to promote products and services
• Built and maintained long-term customer relationships to drive repeat business and retention
• Achieved sales targets through negotiation, objection handling, and closing strategies
• Maintained accurate sales records, customer data, and pipeline tracking for reporting and analysis
Company industry:
Heavy Industry & Metallurgy

Education

Damascus University

January 2024

January 2024

Bachelor's degree, English literature

Syria

Faculty of Arts, Damascus University

April 2008

April 2008

Bachelor's degree, Bachelors of English Literature

Syria

Faculty of Arts, Damascus University

January 2008

January 2008

Bachelor's degree, English Literature

Syria

Damascus University

January 2008

January 2008

Bachelor's degree, English Literature

Syria

DamascusUniversity–Bachelor'sDegreeinEnglishLiterature,Syria,2008

January 2008

January 2008

Bachelor's degree, Literatures And Civilizations Of English-speaking Countries

Syria

Skills

USER EXPERIENCE
Expert
USER EXPERIENCE
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
REGISTRATION EVALUATION AUTHORISATION AND RESTRICTION OF CHEMICALS (REACH) REGULATIONS
Expert
REGISTRATION EVALUATION AUTHORISATION AND RESTRICTION OF CHEMICALS (REACH) REGULATIONS
Expert
TIMELINES
Expert
TIMELINES
Expert
CREATIVITY
Intermediate
CREATIVITY
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPATHY
Intermediate
EMPATHY
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
SALES
Intermediate
SALES
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CLOSING SALES
Intermediate
CLOSING SALES
Intermediate
CONSULTATIVE SELLING
Intermediate
CONSULTATIVE SELLING
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
INVESTMENT MANAGEMENT
Intermediate
INVESTMENT MANAGEMENT
Intermediate
NEGOTIATION
Intermediate
NEGOTIATION
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate

Languages

English

Expert

Arabic

Expert

French

Intermediate

Spanish

Beginner