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Roy Gergess, Operations Manager

Roy Gergess

Operations Manager·Karma AlOula

Lebanon

Bachelor's degree, Advertising and Marketing

Work experience

Total years of experience: 17 years, 9 months

Operations Manager

May 2025 - Present

Karma AlOula

Riyadh, Saudi Arabia

May 2025 - Present

• Manage end-to-end operational execution across events and client activations.
• Lead staffing, logistics, inventory control, and service quality standards.
• Develop SOPs to improve operational consistency and customer experience.
• Coordinate with suppliers, venues, and clients to ensure smooth execution.
• Monitor operational costs and profitability while improving efficiency

Company industry:
Events Management
Job role:
Management

Sales & Marketing Manager

January 2024 - April 2025

societe des huiles et derives

Beirut, Lebanon

January 2024 - April 2025

• Lead market research efforts to identify opportunities, set pricing strategies, and evaluate potential partners.
• Analyze financial trends and industry data to recommend loan packages, products, and services.
• Manage the company’s sales pipeline, forecast sales, and track revenue performance.
• Develop and execute marketing programs and sales strategies to achieve business objectives.
• Create sales action plans and design marketing materials for both web and print, ensuring brand alignment.

Company industry:
FMCG
Job role:
Sales

Brand Manager

February 2022 - November 2022

EAM

Beirut, Lebanon

February 2022 - November 2022

Develop, implement & monitor annual strategic brand plan including proper management of allocated budget.
Monitoring brand availability and sales and being proactive on factors affecting the brand sales and market share performance.
Effective management of brand advertising and sales promotion to generate brand growth.
Regular and continuous monitoring of brand costs and profitability and recommend areas for improvement.
Prepare monthly brand expenditure and variance report to control budgeted expenditure.
Plan and implement brand media strategy.
Market intelligence through regular trade visits and utilizing this to enhance brand activities.
Interaction with Regional Brand (where applicable) liaisons to give updates on
implementation of Brand strategic plans.

Company industry:
FMCG
Job role:
Marketing and PR

Trade Marketing Consultant

July 2021 - December 2021

Societe Des Huiles Et Derives

Beirut, Lebanon

July 2021 - December 2021

* Develop trade marketing plans for SHD activities. 

* Work closely with commercial team to implement merchandising
guidelines across 
retail and HORECA channels in line with supplier
guidelines. 

* Contribute & Supervise measurements evaluation of key initiatives &
KPIs 

* Assist in forecasts marketing campaign growth and ROI for marketing
campaigns 

* Develop brand plans and activation calendars in line with agreed
budgets
* Advice operational platform related to merchandisers/routing/related
reports as long 
as assisting in implementation. 


Company industry:
FMCG
Job role:
Marketing and PR

Senior Trade Marketing Manager

July 2018 - May 2021

Obegi Consumer Products

Beirut, Lebanon

July 2018 - May 2021

•Drive success of effective marketing and promotional activities
•Develop marketing strategies aligned with the brands strategies
•Manage and control assigned budget

•Cultivate programs that ensure products sell in and sell out
•Completes national sales operational requirement by scheduling and assigning employees, following up on work results

•Resolve customer complaints regarding sales and services

•Monitor customer preferences to determine focus of sales efforts

Company industry:
FMCG
Job role:
Marketing and PR

Sales & Marketing Operations Supervisor

July 2007 - June 2018

Japan Tobacco International

Beirut, Lebanon

July 2007 - June 2018

• Monitor and coach the daily job of the team

• Ensure proper implementation of POSM and local initiatives

• Manage the stock situation at the Regie to avoid the OOS or Overstocking
• Update the MMB, IMS, price structure and Budget on Monthly basis
• Negotiate and make deals with all channels

• Set yearly marketing budget


Company industry:
Tobacco Products Manufacture
Job role:
Marketing and PR

Education

American University of Science and Technology

January 2015

January 2015

Bachelor's degree, Advertising and Marketing

Lebanon

Administration in

Skills

Proactivity
Expert
Proactivity
Expert
Negotiation
Expert
Negotiation
Expert
Trade Relations
Expert
Trade Relations
Expert
Leading People
Expert
Leading People
Expert
Coaching
Expert
Coaching
Expert
BUDGETING
Expert
BUDGETING
Expert
COACHING
Expert
COACHING
Expert
IMS
Expert
IMS
Expert
MARKET PLANNING
Expert
MARKET PLANNING
Expert
MARKETING
Expert
MARKETING
Expert
FOCUS
Expert
FOCUS
Expert
REQUIREMENTS
Expert
REQUIREMENTS
Expert
SALES
Expert
SALES
Expert
SCHEDULING
Expert
SCHEDULING
Expert
MERCHANDISING
Beginner
MERCHANDISING
Beginner
Business Development
Expert
Business Development
Expert
Negotiation
Expert
Negotiation
Expert
Team Management
Expert
Team Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Management
Expert
Management
Expert
Sales Management
Expert
Sales Management
Expert
Key Account Management
Expert
Key Account Management
Expert
Leadership
Expert
Leadership
Expert
Brand Management
Intermediate
Brand Management
Intermediate

Social profiles

Personal Website
Personal Website

Languages

Arabic

Expert

English

Expert

French

Expert

Training and Certifications

Certifications
Digital Marketing
Apr 2020

Hobbies and interests

Playing Musical Instruments