Enrollment Coordinator
Hult International Business School
Total years of experience :14 years, 7 Months
Key Responsibilities
• Telephone screening calls for interested candidates and interview booking
• Email follow up on customer requests
• Mailbox and telephone management to ensure all interested customers receive a first contact call
• Support in diverse marketing and sales activities (fairs, events, etc.)
• Sales and administrative support to the Directors of Recruiting & Marketing.
• Flexible work schedules, support to recruitment and before deadline
Customer Service Representative:
• Outbound Process
- Calling for a UK process to sell contract mobiles.
- Documenting Customers Details
- Taking Credit Card Details and processing the transactions
• Inbound Process
- Renewing Health Insurance for US Clients
- Documenting Customers Details
Senior Customer Service Representative:
• Outbound Process
- Called clients on behalf of law firm.
- Filled up their case Claim Forms
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• Inbound Process
- Taking Order on behalf of Medical Firm.
- Processing Credit Card Payments
- Keeping Track if shipment has reached clients
- Maintaining Order report for the team
Group Leader:
- Worked on a Non Voice process doing web research on CFO’s in Australia.
- Managed Team
- Made Sure Monthly and Weekly Target of a Team is Achieved
- Maintained Report of Team
Team Leader:
• Had a Team working for Outbound Process and calling Globally
- Weekly review with team to make sure monthly process target is achieved
- Conducted R&R to motive the team
- Maintaining employee’s attendance report
- Taking care of Petty cash
- Documenting Process Related income and expenses
- Managing all-important documents including electronic data of a projects
- Assist in supporting external audits (ISMS), coordinating activities in backroom and ensuring timely response to documentation requests for auditors
- Making decision on behalf of management when required
- Managing Data’s send by client and using it wisely.
- Sending Clients Weekly and monthly reports.
- Making sure Productivity, shrinkage, quality and attrition are maintained in team and creating report for same
- Making sure Quality of team is maintained
• MIS (Management Information System)
- Managed Report for the whole project.
• Quality Controller
- Made sure Quality Parameters are met by team
- Had One on One session with agents to help them improve their quality and productivity.
- Had Weekly and monthly sessions with team to keep with updated with quality parameter and tips to improve their quality
- Maintained report and scored agent on monthly basis
Outbound Process
Calling for a UK process to sell contract mobiles.
Documenting Customers Details
Taking Credit Card Details and processing the transactions
Inbound Process
Renewing Health Insurance for US Clients
Documenting Customers
Outbound Process
Called clients on behalf of law firm.
Filled up their case Claim Forms
Inbound Process
Taking Order on behalf of Medical Firm.
Processing Credit Card Payments
Keeping Track if shipment has reached clients
Maintaining Order report for the team
Worked on a Non Voice process doing web research on CFO’s in Australia.
Managed Team
Made Sure Monthly and Weekly Target of a Team is Achieved
Maintained Report of Team
Had a Team working for Outbound Process and calling Globally
Weekly review with team to make sure monthly process target is achieved
Conducted R&R to motive the team
Maintaining employee’s attendance report
Taking care of Petty cash
Documenting Process Related income and expenses
Managing all-important documents including electronic data of a projects
Assist in supporting external audits (ISMS), coordinating activities in backroom and ensuring timely response to documentation requests for auditors
Making decision on behalf of management when required
Managing Data’s send by client and using it wisely.
Sending Clients Weekly and monthly reports.
Making sure Productivity, shrinkage, quality and attrition are maintained in team and creating report for same
Making sure Quality of team is maintained
MIS (Management Information System)
Managed Report for the whole project.
Made sure Quality Parameters are met by team
Had One on One session with agents to help them improve their quality and productivity.
Had Weekly and monthly sessions with team to keep with updated with quality parameter and tips to improve their quality
Maintained report and scored agent on monthly basis