Rozelle Malubay, GUEST RELATION OFFICER

Rozelle Malubay

GUEST RELATION OFFICER

XYZ

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Tourism, Hotel and Restaurant Management
Experience
0 years, 0 Months

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Work Experience

Total years of experience :0 years, 0 Months

GUEST RELATION OFFICER at XYZ
  • United Arab Emirates
  • to

Welcome and escort guest from the airport to the hotel.
•Plan and coordinate the provision of friendly, efficient services to guests.
•Attend recreation activities when necessary.
•Assist in any other duties when required by the Front Office Manager.
•Anticipate guest needs, respond promptly and acknowledge all guest concerns.

RECEPTIONIST at Rixos Mobile Phones/ K- Dubai Airport Freezone
  • to

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
•Answering screening and forwarding incoming phone calls
•Receiving and sorting daily mail.
•Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
•Maintain office security by following safety procedures and controlling access via the reception desk.
•Keep updated records of office expenses and costs.
•Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.

Accounts Officer at Rixos Mobile Phones/ K- Dubai Airport Freezone
  • to

Daily interaction with Salesman and Logistics personnel.
•Accurate and timely invoicing of specific warehouse customer shipments.
•Accessed open orders and searched to find out reason the orders had not been shipped and worked with other departments to resolve the problem.
•Checking invoices for discrepancies in price, quantity and items.
•Preparing invoices for billing of customers using the Al Ameen System and Spreadsheet.
•Calculate any additional charges or shipping dates and enter data into the computer.
•Review, filing, mailing, and other duties as needed
•Screening accounts email and take actions in the needs of the suppliers and customers.
•Assisting Accounting Manager with audits, forecasts, and other fiscal planning.
•Correcting and modifying inaccurate files and records
•Assisting financial department, other assistants, and Accounting Manager as needed.

. On-the-Job Training

Receptionist at CROWN REGENCY HOTEL AND TOWERS
  • Philippines
  • to
Bar Attendant
  • to
FRONT OFFICE
  • to
Front Office Attendant at L&F TRUSTED TRAVEL AND TOURS
  • United Arab Emirates
  • to

KITCHEN
Pastry Chef
•HOUSEKEEPING
Laundry and Linen Attendant
Room & Public Attendant

On-the-Job Training

TRAVEL AGENT at FOOD AND BEVERAGE
  • United Arab Emirates
  • to

Arranging flights and accommodation
•Collecting and processing payments
•Advising clients on travel arrangements, e.g. visas and passports
•Sending out tickets to clients
•Keeping clients up to date with any changes
•Dealing with complaints or refunds
•On-the-Job Training: LNU HOUSE

Purchaser
  • to
Room attendant
  • to

Houseman

Education

Bachelor's degree, Tourism, Hotel and Restaurant Management
  • at Leyte Normal University

in

High school or equivalent,
  • at Secondary Leyte National High School

. -

High school or equivalent,
  • at Elementary Rizal Central School

.

High school or equivalent,
  • at Juan

Luna Street,

Specialties & Skills

ACCOUNTANCY
APPROACH
BILLING
CLERICAL
CUSTOMER RELATIONS
DIRECTING
FINANCIAL
MICROSOFT MAIL