Content and Implementation Manager,
Bravo Software
مجموع سنوات الخبرة :20 years, 1 أشهر
· Providing strong leadership and guidance to address business, partner or technical challenges.
· Managing complex implementation projects in fast paced environments.
· Analysing data and then producing reports from it.
· Presenting data to a non tech savvy audience.
· Managing multiple projects simultaneously.
· Conducting configuration workshops.
· Acting as the main point of contact for any troubleshooting issues.
· Coaching supervisors, technicians and workshop support staff.
· Utilising project planning tools to define tasks, timelines and resources.
· Performing analysis on new product initiatives
· Pre-empt potential problems and provide effective solutions
· Provide continuous feedback/communication and function as an escalation point
· Managing projects and identify solutions that enhance overall capacity and innovation for the Product Development and Platform management group
· Demonstrating ability to communicate and work effectively with a variety of internal and exter-nal stakeholders
· Working closely with the sales, development professional services, data migration and support teams to successfully implement new software from the beginning until the end of a project.
· Managing the client relationships during a project’s implementation phase.
· Contributing to the growth and success of the organisation by serving as an active contributor to all implementation initiatives.
· Identifying opportunities for new service offerings to meet ongoing customer needs.
· Maintaining weekly action items, status reports and escalating issues as required.
· Ensuring the quality of work is consistently high and the procedures efficiently written.
· Acting as the key client contact during the development of new service offerings.
· Working collaboratively with the customer care management team to agree resources and strate-gies to deliver a complete and seamless service to clients.
· Creating and maintaining high quality Arabic datasets in a digital format that can be
used by the application.
· Managing Information Systems.
· New technologies recommendations, selection, deployment, monitoring and evaluation.
· Supervision of IT Department and helpdesk operations
· Recruiting and training IT Department employees.
· Identifying the organization technological needs and set the IT budget
· Developing information technology policies , enforce the organization policies and procedures implementation and using of new services
· Managing large-scale projects including planning, implementing, monitoring and controlling in IT and non IT related projects (financial, human resources, recruitment, procurement, contracts, risk and change management)
· Tracking, monitoring, reporting status to management (Executive directors and VPs), quality as-surance, performance management
· Collaborating with management teams to deliver assigned projects, develop competition time-line, assessed/identified potential bottlenecks in each project. Lead a high performing team under tough deadlines and the expectations of multiple customers.
· Responsible and accountable for the coordinated management of multiple related projects di-rected toward strategic business and other organizational objectives. Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those exter-nal to the organization
· Managing applications and all systems and databases that directly interfaced with end-users (The accounting system, Fleet, GPS Tracking, Portal, Exam, school management system, Symantec Backup, Kaspersky antiviruses …), this includes installation, upgrading, data recovery plans, documentation, integration, migration development, implementation, evaluation, testing, backing up and support.
· Supervising the work of assigned staff and evaluating and implementing procedures and tech-niques for improving productivity
· Carrying out cost-benefit analysis that used as the basis for decision-making using Oracle, SQL, Crystal report, Excel and other applications.
· Ensuring the proper databases backup and carrying out regular disaster recovery drill.
· Managing Mega Projects : including projects with a budget exceeded one million JODs
· Resolving numerous projects issues including staffing shortages, tactical matters, divergent business and user needs.
· Supervising and providing support for day-to-day operations, planning, and personnel development within the technology department
· Ensuring compliance with applicable regulations and policies.
· Work with the technical team members to complete assigned tasks and minimize staff daily operations downtimes
· Troubleshooting incidents related to servers, networks (LAN/WAN), IT security and applications.
· Escalate pending technical issues to direct company
· Conduct training to end users as directed and make sure that teachers receive continued support in interactive teaching technology.
· Continually learn new product knowledge and acquire better technical skills
· Develop and implements procedures to address new requirements
· Responsible for staff, day-to-day team direction; user management liaison; high-level and detailed system design; and requirement definition
· Educate users by designing and conducting training programs, providing references and functional support
· Perform general duties associated with the position of supervisor, including training, coaching, facilitating staff meetings, conducting performance reviews, and setting department goals.
· Provide support and problem resolution for installed software, network and accounts.
· Create instructional materials for faculty and students for training.
· Provide information and instructions to students, faculty, staff and external groups regarding computer facilities and services in the college
· Schedule technical support when required for exams, extra classes or external groups
· Provide access to additional equipment, such as laptops
· Create/ provide instructional material for technological resources for the web, for publishing, and for posting in the lab.
· Coordinate with team members to identify needs for software, software licenses or hardware requirements and student access to computer labs.