Rudrak Rao

Responsibilities / Achievements (copy-paste for Bayt):

Supervise front desk team to deliver consistent, high-quality guest service

Oversee daily check-in and check-out procedures, ensuring smooth operations

Train, schedule, and mentor front desk agents to maintain service standards

Resolve guest concerns promptly and professionally, exceeding satisfaction targets

Manage cash handling, billing, and auditing of daily financial reports

Coordinate with housekeeping, maintenance, and other departments for seamless guest experience

Monitor room inventory and reservations through the property management system

Support sales initiatives by upselling rooms and promoting hotel amenities

Implement company policies and maintain compliance with safety and security procedures

• Conceptualized, planned, and executed 12+ large-scale Gujarati cultural events including
Garba nights and Daryo celebrations across multiple Canadian cities
• Managed complete event lifecycle with budgets ranging from CAD $25, 000 to $50, 000 per
event, including P&L responsibility and financial reconciliation
• Successfully delivered events for audiences ranging from 400 to 2, 000+ attendees in both
open-format and seated configurations
• Negotiated and managed contracts with venues, caterers, entertainment performers,
security, AV/lighting vendors, and transportation providers
• Led marketing and promotional campaigns through social media, community outreach,
and ticket sales platforms, consistently achieving 85-95% capacity
• Coordinated event logistics including permits, insurance, risk management, crowd control,
and compliance with local regulations
• Built and maintained relationships with South Asian community organizations, sponsors,
and cultural associations across Canada

Responsibilities / Achievements :

Managed day-to-day operations across two bar/restaurant locations, supervising up to 25 staff

Designed and maintained food and beverage menus, ensuring profitability and customer satisfaction

Controlled budgets, monitored costs, and negotiated vendor contracts

Hired, trained, and developed staff in both front- and back-of-house roles

Coordinated marketing initiatives, social media campaigns, and entertainment booking

Oversaw inventory, purchasing, and vendor relationships

Led special event planning and execution to drive revenue

Implemented POS and reporting systems to track sales and performance

2️⃣ B Social Hospitality (Concurrent Role)
Job Title: Event Organizer
Employment Dates: Jan 2022 - Dec 2023
Location: Burlington/Stoney Creek, Ontario, Canada

Responsibilities / Achievements:

Coordinated private and public events, including vendor bookings and staff hiring

Managed ticket sales, billing, contracts, and payments

Developed promotional campaigns across social platforms

Handled customer communications and feedback

Produced event performance reports for continuous improvement

• Led end-to-end operations across 2 upscale bar and restaurant venues (The Dickens &
Southcote 53) generating CAD $2.5M+ combined annual revenue
• Managed total workforce of 60-65 staff members including servers, bartenders, hosts,
kitchen staff, and support personnel with up to 30 employees working simultaneously
during peak service periods
• Oversaw complete HR lifecycle including recruitment, onboarding, scheduling, payroll
processing for 60+ employees, training programs, performance reviews, and disciplinary
procedures
• Reduced food cost from 32% to 28% and labor cost from 35% to 31% through strategic
vendor negotiations, menu engineering, and scheduling optimization, saving CAD $85, 000
annually
• Planned and executed 60+ corporate events, private functions, and live entertainment
nights annually with attendance ranging from 50-300 guests and budgets up to CAD
$15, 000 per event
• Implemented Micros Symphony POS and Square payment systems, integrated operational
reporting dashboards, and established SOPs that improved service speed by 18%
• Maintained consistent 4.2+ Google ratings and 4.3+ Facebook ratings across both
properties through proactive guest engagement and service recovery initiatives
• Managed liquor license compliance, health & safety audits, inventory control (CAD $40K+
monthly), and vendor relationships with 25+ suppliers

Responsibilities / Achievements:

Supervised front-of-house daily operations to deliver excellent guest service

Scheduled and trained staff, maintaining performance and motivation

Managed cash handling and compliance with food safety standards

Handled customer concerns professionally to ensure guest satisfaction

Monitored stock and placed orders as needed

• Managed daily operations for high-volume 180-seat casual dining restaurant serving 400-
500 guests per day with annual revenue of CAD $1.8M
• Supervised, scheduled, and developed 15-member front-of-house team including servers,
hosts, bartenders, and bussers across lunch, dinner, and weekend shifts
• Implemented upselling training program that increased average check size from CAD $32
to CAD $38 (18.7% improvement) generating CAD $95K+ additional annual revenue
• Ensured compliance with Ontario food safety regulations and HACCP standards,
maintaining health inspection scores of 95-98% and zero critical violations
• Managed POS operations, daily cash handling (CAD $5K-8K), float management, credit
card reconciliation, and shift reporting with zero discrepancies over 14 months
• Handled guest escalations and service recovery, maintaining 4.1+ Google rating and
achieving 92% customer satisfaction score in quarterly mystery shopper audits

Responsibilities / Achievements (you can copy-paste directly into Bayt):

Delivered professional and courteous front desk service to guests during check-in and check-out

Handled reservations, guest inquiries, and room assignments using hotel property management systems

Processed payments, managed billing, and resolved discrepancies accurately

Addressed guest concerns and special requests promptly to ensure satisfaction

Coordinated with housekeeping and maintenance departments to fulfill guest needs

Monitored room availability and updated booking channels

Provided local information and recommendations to enhance the guest experience

Maintained accurate records and followed hotel security procedures

• Delivered personalized front desk service for 14-room boutique hotel with average
occupancy of 82% and average daily rate of CAD $185
• Managed 600+ annual check-ins/check-outs, reservation modifications, room
assignments, and key control using property management system
• Processed payments, deposits, refunds totaling CAD $250K+ annually with accurate cash
reconciliation and credit card settlements
• Coordinated with housekeeping (3 staff) and maintenance teams to ensure room
readiness, responding to 98% of guest requests within 15 minutes
• Maintained hotels 4.8/5 TripAdvisor rating through exceptional guest service, with 85% of
reviews specifically mentioning positive front desk interactions