Senior Operations Officer
ADIB
مجموع سنوات الخبرة :11 years, 10 أشهر
- Reviewed & processed account opening, required documentation. (central bank list checking, KYC form, GCD approval for high risk nationalities, TL, Reference letter, chamber of commerce, power of attorney, legal approval, memorandum of association, board resolution to open the account).
- Ensured customer’s profile complies with Anti money Laundering policy guidelines.
- Submitted timely account maintenance reports (AC opening, customer data update adding/removing signatures & closing accounts).
- Prepared daily/ weekly/ monthly reports to the team leader.
- Generated AECB & CBRB reports whenever required by business.
- Provided coaching to team members to resolve issues.
- Liaise with service areas to ensure follow- up of any queries & close any gaps in knowledge of management systems.
- Managed the development of cost effective long term liability with reputable companies and organizations in order to ensure Bank’s maximum profitability.
- Backed-up to relationship managers.
- Customer Retention.
- Ensured compliance to know Your Customer (KYC) and Anti Money laundering (AML) requirements in all dealings with existing and potential customers.
- Full awareness of latest compliance polices in the bank.
- Assisted the customers in most of the operational services related to their business accounts when needed.
- Daily supported call center activities through attending daily calls.
- Targeted sales lead per month for the BBD financing facilities.
- Provided personalized customer service of the highest level.
- Maintain product knowledge in relevant field at all times.
- Enrolled customers in our free services (IVR/IB/SMS).
- worked at suggestions and complaints system
- worked in assuring the ISO standards on the forums the SCA use.
- make professional powerpoint presentations.
- word, excel, power point, outlook, adobe.
- controlling the (inbox outbox) letters for my unit.
- manage the HR things for my department.
- work with team
Majored: MIS