Cluster Revenue Manager
AL KHOORY HOTELS
مجموع سنوات الخبرة :4 years, 0 أشهر
Supervising General Job Performance of reservation staff, implementing of policies and procedures under guidance of Revenue & Front Office Manager, training, responsible and perform any other duties might requested by Front Office Manager or Room Division Manager. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications .
• Having knowledge of entire Reservation Procedure according to International Hotel manual system.
• Handling Channel Manager, update the rate code, availability & controlling .
• Making market segmentation .
• Allocate daily tasks to Reservations staff .
• Review reservation booked & arrival report daily.
• Preparing presentation for weekly sales meeting, monthly meeting .
• Preparing occupancy forecast report .
• Ensure special handling of repeats guest and very VIP guest .
• Review room blocking for Long Stay. Suites and special group request .
• Guiding & training about the policy & procedure of the company to the Reservation staff .
• Processes reservations by Email, telephone, fax or central reservation systems referral.
• Processes reservations from the sales office, other sister hotel departments, and travel agents.
• Knowledge the type of rooms available in the Hotel as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to use rate-code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation and sending the pro-forma invoice to the booker .
• Processes cancellations and modifications promptly relays this information to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations.
• Helps develop room revenue and occupancy forecasts.
• Prepares expected arrival list for front office use.
• Assists in pre-registration activities when appropriate.
• Monitors advances deposit requirements.
• Handles daily correspondence. Responds to inquires and makes reservations as needed.
• Makes sure that files are kept up to date.
• Walk around with the client and ensuring that they secure whatever services they are in need of.
• Getting information about areas of interest in order to target more clients in particular seasons.
• Making arrangements for clients travel programs.
• To be aware of all front office procedures and assist with reception duties when required.
• .Willing to undertake any reasonable request made by management in any other areas of the hotel.
• Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
• Taking all Arrival Reports, Departure Reports, Travel Report, Guest Ledger Report, Vacant Room Report etc .
• Check-in Process.
• Checkout Process
• Re-checking & Tallying DTCM online.
• Handling the Guest as well as guiding, and teaching to the juniors.
• Attending morning meeting and solving the query of Front Office .
• Double Checking the daily arrival, cancellation, no- show and VIP Reports .
• Handling Cash, Bills Checking & Following for Web- Portal Payment .
• Assigning Arrival Room .
• Guest Interaction.
• Taking all Arrival Reports, Departure Reports, Travel Report, Guest Ledger Report, Vacant Room Report etc.
• Check-in & Checkout Process in Opera 5. 0 Version Software .
• Handling Reservation and Making Reservation .
• Attending all the Telephone calls are answered promptly as per the Company Front Office Procedures
• Double Checking the daily arrival, cancellation, no- show and VIP Reports .
• Handling Cash, Bills Checking & Following for Web- Portal Payment .
• Assigning Arrival Room
• Guest Interaction.
• Guest Query Solved .
• Incident Report .
• Guest Attend and Welcome to the Guest.
• Guiding to the Guest
• Guiding and Supervising to the Junior.
• High Balance Report, Handling all the Paid Out & Refunds .
• Welcome- Letter, Guest Relation, & attend all the Guest Comments mail.
• Sending Trip Adviser & Thank You E- mail to the Guest .
• Taking all Arrival Reports, Departure Reports, Travel Report, Guest Ledger Report, Vacant Room Report etc.
• Check-in Process.
• Checkout Process
• Guest Interaction.
• Guest Query Solved
• Guest Attend and Welcome to the Guest.
• Guiding to the Guest
• Guiding and Supervising to the Junior.
• Handling Cash, Bills Checking.
• High Balance Report, Handling all the Paid Out.
• Welcome- Letter, Guest Relation, & attend all the Guest Comments mail.
• SPG Loyalty Program from Opera, Preparing all the SPG Reports, Handling Hot Alert .