Admin Support Coordinator
Qatar Airways
Total years of experience :13 years, 3 Months
Worked as Admin Support Coordinator
Key responsibilities
•Direct interaction with customers for customer support, redressing complaints through effective services and maintenance of harmonious relations.
•Answering all queries of customers through e-mail, post or telephone.
•Sending payment related demands and reminders to customers.
•To provide the highest standard of guest services and building good relationship.
•To update clients about the progress of the projects under construction and the upcoming projects.
•To coordinate internally with various departments like accounts, administration, legal and externally with customers to resolve the queries.
•To handover the offer of possession, possession letter to customers after the completion of formalities required.
•To handover the sale deed to customers.
•To take care of the Mutations, Transfer of properties, addition/deletion/substitution of name in property.
Key responsibilities
•Manage large amount of incoming calls.
•Handle customer complaints, provide appropriate solutions and follow up to ensure resolution.
* Identify and assess customers’ needs to achieve satisfaction.
•Conducting quality assurance surveys with customer and providing feedback to the staff.
Worked under the following departments:-
•Domestic & International Air Ticketing (Amadeus-CRS & Manual)
•Domestic & International Tailor-made Packages.
•Inbound Tours
•Sales & Marketing (Market Survey & Analysis, Direct and Tele sales)
•Railway Ticketing (Net Based & Manual)
•Car & Coach rental
Air India
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