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Ruth Jesang , FACILITY MANAGEMENT TECHNICIAN

Ruth Jesang

FACILITY MANAGEMENT TECHNICIAN·Acciona Middle East Facility,

Qatar

Diploma, Sales and marketing

Work experience

Total years of experience: 7 years, 4 months

FACILITY MANAGEMENT TECHNICIAN

January 2026 - Present

Acciona Middle East Facility,

Doha, Qatar

January 2026 - Present

• Supervise daily client service operations, coordinate 10+ technicians to meet SLAs/KPIs and
client expectations
• Act as main point of contact for client requests, resolve issues within 2 hours and maintain
100% compliance
• Conduct site visits to identify service gaps, upsell opportunities, and report insights to
management
• Train new staff on customer service standards, safety protocols, and reporting procedures
Company industry:
Hospitality & Accomodation
Job role:
Maintenance, Repair, and Technician

INDUSTRIAL ATTACHMENT

August 2025 - October 2025

Coca-Cola Company,

Nairobi, Kenya

August 2025 - October 2025

• Shadowed sales supervisors on field visits to retail outlets, learned route planning and team
coordination
• Assisted with merchandising audits, stock rotation, and POP display setup across 30+ shops
Company industry:
FMCG
Job role:
Engineering

BEVERAGE DISTRIBUTOR | Sales Representative

January 2024 - January 2025

Coca-Cola Company,

Nairobi, Kenya

January 2024 - January 2025

• Managed distribution routes and supervised 50+ retail client accounts with 98% product
availability
• Led merchandising team to execute planograms, promotions, and shelf space negotiations
• Achieved monthly sales targets by coaching shop owners on product display and upselling
techniques
• Introduced 3 new Coca-Cola products to market by analyzing customer demand and sales
data
• Maintained accurate stock records, reduced product expiry by 25% through FIFO stock
rotation
Company industry:
FMCG

DAIRY COOLER ATTENDANT

January 2022 - January 2023

Uasin Gishu County Government,

Nairobi, Kenya

January 2022 - January 2023

• Supervised dairy sales operations for walk-in customers and wholesale buyers
• Managed cash float, daily sales reconciliation, and stock inventory with 99% accuracy
• Enforced county health/compliance KPIs on product quality, storage, and merchandising
• Built customer loyalty program that increased repeat buyers by 30%
Company industry:
Public Administration

SALES AND MARKETING ASSISTANT

January 2018 - January 2021

Shoe Shop,

Nairobi, Kenya

January 2018 - January 2021

• Supervised sales floor operations and trained 4 junior staff on POS, product pitching, and
customer service
• Designed in-store marketing displays and promotions that increased foot traffic by 20%
• Consistently exceeded daily sales targets through needs analysis and product
recommendations
• Managed stock replenishment and coordinated with suppliers for fast-moving items
Company industry:
Sales Outsourcing
Job role:
Marketing and PR

Beverage Distributor

January 2015 - January 2016

Cocola Company,

Eldoret, Kenya

January 2015 - January 2016

• Distributed beverages to 30+ retail shops and supermarkets across Eldoret region
• Monitored stock levels and prepared client orders to prevent stock-outs and delays
• Maintained strong client relationships that supported brand visibility and repeat orders
Company industry:
Medical & Healthcare Equipment
Job role:
Community Services

Industrial Attachment

August 2014 - October 2014

Rift Valley Bottlers Ltd,

Nairobi, Kenya

August 2014 - October 2014

• Assisted in marketing, warehouse operations, and logistics support for beverage distribution
• Gained hands-on experience in customer service and production workflows
Company industry:
Manufacturing
Job role:
Engineering

Education

Eldoret National Polytechnic

November 2017

November 2017

Diploma, Sales and marketing

Kenya

GPA (rating): Very good

GPA (rating): Very good

Entrepreneurship project -it enabled to know how to come up with a business idea, branding, location and target audience Project proposal -Actualizing the the proposed business idea I also gained knowledge in ; -marketing communication -International marketing -strategic planning in sales and marketing -market research principles and practice of management -Financial Aspect of marketing

Eldoret National Polytechnic

January 2017

January 2017

Diploma, Entrepreneurship and human resource

Kenya

St. Roberts Arwos

January 2012

January 2012

High school or equivalent, KCSE

Kenya

Kapchumba Primary School

January 2009

January 2009

High school or equivalent, KCPE

Kenya

Skills

INVENTORY MANAGEMENT

Beginner

LEADERSHIP

Intermediate

MARKETING

Intermediate

MICROSOFT OFFICE

Intermediate

POINT OF SALE

Intermediate

RETAIL SALES

Intermediate

SALES

Intermediate

SUPPLY CHAIN MANAGEMENT

Intermediate

Cleaning

Beginner

FOOTWEAR SALES

Beginner

CUSTOMER SERVICE

Beginner

Sales Representatives

Beginner

Accounting

Beginner

Microsoft Excel

Intermediate

COACHING

Intermediate

INVENTORY CONTROL

Intermediate

LOGISTICS

Intermediate

MERCHANDISING

Intermediate

OPERATIONS

Intermediate

RETAIL OPERATIONS

Intermediate

SERVICE LEVEL MANAGEMENT

Intermediate

TEAM LEADERSHIP

Intermediate

Social profiles

Languages

English

Intermediate

Arabic

Beginner

Training and Certifications

Certifications
Craft Certificate in Sales and Marketing
Craft Certificate in Sales and Marketing
Eldoret National Polytechnic
Jan 2025
Certificate in Computer Applications
Starehe Professional Center
Apr 2024

Hobbies and interests

meditating, reading, travelling and singing

meditating -it normally helps me to meet clients needs to make them satisfied Reading -It has helped me to meet customer satisfaction need and also knowledge on how to handle difficult customers singing -As a member of a singing group,this has helped me gain confidence Traveling -This has enabled me mingle with different people,of different cultures, religion and languages