Administrative Assistant
International Golden Group
مجموع سنوات الخبرة :12 years, 5 أشهر
Collect the data on the section and analyze it to make weekly, monthly & yearly summary
•Coordination with the HR department
•Manage, WIP reports every week in conjunction with the production/sourcing team, for all goods on order from production status
•Manage production lost time issues with the production manager
•Actively participate in weekly production meetings with cross-functional team members
•Work with production, merchandising, and design to provide administrative support as needed in mailing, filing, etc.
•Understand and support the pre-production process
•Ensure data accuracy against production deadlines
•Collect and analyze data gathered throughout the season & recap seasonal production
•File management including tagging, backups, coordinating movement & location of electronic files, routing of assets, archiving, and tracking through production
•Distribute WIP reports to necessary departments
•Created and maintained schedules and
Provides excellent customer service for all customer needs and purchases
•ISO analysis process
•CRM system-based, Invoicing process and Quotation Handling
•Achieved individual and branch targets consistently.
•Built and deepened long-term relationships with customers.
•Maintained an in-depth understanding of bank operations, products, and services.
•Managed customer inquiries and concerns with speed, efficiency, and knowledgeable support.
•Connected with account representatives to promote bank products.
•Coordinated calls to prospective and existing customers, acceptance of small business loan applications, and referrals to other product specialists.
•Set pricing strategy and discount rates.
Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and elevated sales numbers.
•Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
•Communicated marketing strategy and
corporate sales objectives.
•Collaborated with developers, advertisers, and production managers to market products and services.
•Planned and executed events and marketing programs to increase qualified leads.
•Analyzed consumer usage patterns to identify trends and target key demographics.
•Launched marketing activities for new product lines and market penetration.
•Planned and executed marketing campaigns to target groups, areas, and the wider community.
•Developed and implemented targeted digital strategy to improve business performance. 2014 - 2015 Assistant Manager Samudra Consolidated (Pvt) Ltd, Colombo
•Provides excellent customer service for all customer needs and purchases
•Import export business handling
•Maintains current information on publisher/wholesaler addresses and policies
•Completes necessary price revisions on current textbook inventory
•Provides direction and supervision to student staff as necessary Quotation Handling
•Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
•Made hiring recommendations to increase the company's productivity and profitability with quality workers.
•Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assist management in the analysis of cash flows, sales trends, a book to physical inventory variances, and profit margins by retail class
•Ensure the bookstores' purchasing, receiving, and accounts payable system is properly functioning.
Enhance the smooth flow of all branch operations
•Working closely with various departments, increasingly in a consultancy role, assisting line managers to understand and implementing policies and procedures
•Recruiting, Planning, and sometimes delivering, training - including inductions for new staff
•Gathered and organized materials to support operations.
•Coached employees through day-to-day work and complex problems.
•Entered data, generated reports, and produced tracking documents.
•Collected and analyzed business data from various departments to prepare reports and presentations for management.
Maintaining, troubleshooting, and supporting the systems and network
•Maintaining, Website and Facebook pages
•Responsible for the safety of data backups and PCs (Virus guard updating and taking user and server backups.) Training of staff for using the systems Email Handling
•Managing hardware, and software.
•Configured and implemented IT initiatives to produce measurable business value.
•Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
•Resolved workflow issues to optimize team productivity and improve delivery times.
Led new projects
•Communicating with target audiences and managing customer relationships
•Sourcing advertising opportunities and placing adverts in the press or on the radio
•Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e newsletters, and DVDs
•Conducting market research, for example using customer questionnaires and focus groups
•Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
•Collaborated with developers, advertisers, and production managers to market products and services.
•Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
•Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and elevated sales numbers.