Ruwanthi Abayakoon

• Coordinate end-to-end event operations ensuring high-quality client experiences
• Support on-site sales, registrations, and promotional activities
• Act as a primary point of contact for clients and resolve issues efficiently

Delivered
premium customer service and upsold menu items- Built strong
customer relationships and maintained brand standards
Delivered premium customer service in a high-traffic, upscale
restaurant environment
Actively upsold menu items, specials, and add-ons,
contributing to increased daily revenue
Built strong rapport with customers, encouraging repeat visits
and positive feedback
Managed reservations, guest seating, and service flow to
maximize efficiency
Maintained exceptional grooming, body language, and
professional etiquette
Collaborated with team members to ensure smooth
operations during peak hours

Welcomed and assisted guests professionally, managed reservations and seating arrangements, handled guest inquiries, and ensured excellent customer service. Maintained a positive first impression and supported smooth front-of-house operations.