AIRPORT SALES REPRESENTATIVE
ATLANTIS THE PALM DUBAI
Total years of experience :14 years, 7 Months
DATE: 28 January 2011 - DATE
COMPANY: PICSOLVE Int'l FZE
POSITION: Team leader sales/photography
RESPONSIBILITIES.
• To ensure that sales operations are fully stocked by processing, controlling and maintaining stock levels.
• Assist the retail manager in the generation and management of weekly Rota and staff rotations.
• To effectively communicate and share business ideas with team members.
• To work with the management to set daily and monthly revenue and objective targets.
• To minimize the cost of sales by accurately managing stock and loss prevention.
• To communicate readily and openly with employees ensuring they have appropriate levels of information in order to maximize individual potential and that of the business.
• To adopt a flexible approach to change including adjusting site operations an an ad hoc basis in response to business and site circumstance.
• To actively seek opportunities for personal development.
• To deliver excellent customer service all the time every time.
• To undertake any other duties which are requested from time to time.
DATE: 2 March 2011 - December 19 2011
COMPANY: Brands Africa Ltd
POSITION: Field Operations Supervisor
RESPONSIBILITIES.
• Ensure that field operations are carried out promptly.
• Coordinate field operations.
• Correspondence with the client on L.P.O preferences.
• Provide routine maintenance tasks on existing infrastructure.
DATE: 12 September 2008 - December 4 2010
COMPANY: ATLANTIS THE PALM
POSITION: Team leader Outdoor Operations
RESPONSIBILITIES.
• Ensuring that team members are the best they can be during operation.
• Handle outlet requisitions.
• Offer relevant information about the resort.
• Engaging the guest in dialogue.
• Offering exceptional service and assistance whenever required.
• Resolve guest complaints.
PART TIME EXPERIENCE
Company: Atlantis the Palm
Department: Guest Services Department
Position: Agent call center.
RESPONSIBILITIES:
• Attending to both Internal and external calls
• Dispatch runners for guest request.
• Trouble shoot guest complaints
• Perform wakeup call duties.
• Provide relevant information to both internal and external guests
• Make reservations.
Training Attended.
• Food and Beverage Hygiene.
• Effective supervision
Key success Factors:
• Strong Interpersonal skills
• Good organizational skills
• Strong administrative skills
• Strong customer focus
• Leadership abilities
• Strong communication skills
IOSH MANAGING SAFELY delivers practical step-by-step guidance with a sharp business focus that's hands-on and jargon-free. The course, suitable for anyone in a management or supervisory role, has content that is engaging and inspiring, critical to embedding safety and health throughout an entire organisation.
College: 2007 - 2007 Harpers school of Hospitality • Certificate in food and beverage.
College: 2003 - 2004 Computech Institute of Global Technology • Diploma in Information Technology
High School: 1999 - 2002 Highway secondary school • Certificate in secondary Education
Primary School: 1991- 1998 Khalsa South Primary school • Certificate in primary education.