WEB DEVELOPER
www.rkbengineering.co.za - Rigging and Construction
Total years of experience :3 years, 3 Months
WEB DEVELOPER DEC 2011 - CURRENT PRIVATE
Development of Educational Social Networking website under guidance of major stakeholder.
Part-time webpage design, hosting and setting up of social media accounts.
• www.rkbengineering.co.za - Rigging and Construction
• www.marianmed.co.za - Occupational Health Clinic
DIGITAL SERVICE SPECIALIST JULY 2014 - CURRENT TELKOM
Following the restructuring of the company, I was recruited under the Digital Marketing team due to my digital experience attained in my previous title in Telkom.
Current duties: • Managing the strategy, implementation, digital design and development of digital channels: o Develop and conceptualise relevant digital channel strategies to drive service adoption over digital channels;
o Develop and implement creative and highly measurable social digital channels and platforms that facilitate upsell and retention of existing customers;
o Participates in brainstorming sessions, strategic and creative sessions, contributing digital/ interactive/new media ideas;
o Manage the day to day operations of the portfolio;
o Maintain close co-operation and cordial working relationships with relevant internal and external stakeholders;
o Facilitate and co-ordinate relevant industry body participation;
o Manage and co-ordinate advertising inventory to ensure sales are maximised.
• Continuously evaluate performance of the portfolio: o Identify problem areas as early as possible and propose solutions or appropriate strategies;
o Optimize designs to improve existing products, processes, quality and costs whilst complying with specifications;
o Conduct benchmarking exercises to ensure portfolio employs best of breed technology and processes to deliver its mandate;
o Regularly report on engagement, conversion and traffic growth;
o Designs and monitor the production and dissemination of reports.
PRODUCT DEVELOPER/MANAGER FEB 2012 - JULY 2014 TELKOM
• Requirements gathering
• Technical analysis of existing digital products in the market
• Technical development of digital applications
o Internal Social Network
* Telkom employees contribute ideas and suggestions to the MD/CEO on a platform designed to encourage collaboration between employees and upper management.
o MXit Portal
* Telkom connects with the MXit community through their app on MXit. Current specials, interactive polls and games keep the 500 000+ subscribers engaged.
o MXit Game
* A dating simulator (Dinner Date) that provides the MXit community with dating tips. This is based on a quiz-type formula and players are rewarded with airtime prizes. The main reasons why people login to MXit is for dating advice and to play games. Therefore, Telkom merged these two factors to develop a hugely successful application. This game was conceived, developed and deployed by myself.
o Facebook/Google Chrome Self Service
* Telkom is the only mobile operator in Africa that offers Self Service within Facebook without requiring the user to log in to their Telkom account while browsing Facebook. A user can redeem airtime vouchers, purchase data balance and view their balance within Facebook. This application is also available on the Google Chrome web store.
o BlackBerry Carrier Billing/Carrier Channel
* Telkom was the second mobile operator in South Africa to enable BlackBerry users to purchase apps within BlackBerry World using their airtime. This is a revenue gold mine as mobile apps are currently one of the biggest trends in the mobile ecosystem. The Carrier Channel allows Telkom to suggest apps to their customers and can be seen within BlackBerry World. Telkom are also currently in development with another vendor to become the first mobile operator in Africa to offer this service.
o Call Me Advertising
* Management of the ads placed at the end of Call Me messages and system improvements.
• WASP (Wireless Application Service Provider) Product Development and Management
o Event Based Billing
* A billing system that allows WASPs to bill Telkom customers for content (music, games, ringtones, poems, horoscopes etc.) . A customer can be charged for a once-off transaction or daily, weekly and monthly subscriptions. This system is very complex and took 18 months to build due to WASPA regulations requiring a double opt-in confirmation from the customer. Partner relationship management is handled by the WASP team (including myself)
o SIM Swop Fraud Prevention
* Banks and mobile operators needed to find a way to minimise the occurrences of SIM Swop fraud in South Africa. A system is being developed whereby banks are able to query the current IMSI information of a customer when they are performing a real-time transaction. This information is then compared to their previous IMSI information to identify any discrepancies.
o SMS Coverage/USSD Locator
* One of the major challenges in the mobile operator environment is the signal strength in various locations of the country. A system was developed whereby any mobile user in South Africa can query if there is 3G or LTE signal at a certain address or location. This is done via a simple SMS (43482) . Moreover, a USSD string allows any mobile user in SA to find the nearest Telkom store, Airtime outlet or Wi-Fi Hotspot. Development and management of these products is handled solely by me.
CASHIER DEC 2007 - JAN 2008 KNOWLES SUPERSPAR
Vacation work at the local supermarket.
DELIVERY MAN DEC 2006 - JAN 2007 IMPERIXPRESS
Delivery of Vodacom brochures to various retailers in KwaZulu-Natal.
Bachelor of Commerce Honours
Bachelor of Science
