Associate Consultant,
Tata Consultancy Services
Total years of experience :12 years, 11 Months
As Associate Consultant, Tata Consultancy Services, January 2008 to Aug 2013.
IT Manager - Managed end to end IT Infrastructure for the client at Singapore from March 2008 to July 2013
Managed Transition, and Transformational IT infrastructure activities that fall under end user computing
for Singapore, Hong Kong, China and Taiwan
Managed IT operations for the client and managed a team which included activities such as
• Managed and mentored a team. Resolved technical queries and escalations.
• Conducted regular trainings and refresher vitality sessions to improve the technical competency
of the team.
• Deploying antivirus definitions to workstations manually and automating them with the help of
the offshore teams.
• Patch management activities, to include testing, scheduling deployment, etc.
• Manage licensing for all hardware devices & software’s under my scope of support.
• Deployment, maintenance and management of core desktop foundation / image
• Testing and management of applications for automated and manual distribution, Researching and
preparing recommendations for improved management and maintenance of the workstation
infrastructure and sharing the same to the sub towers.
• Managed users and computers using Active Directory, setup configured and maintained
Blackberry products, Supported end user computing needs in regards to software, hardware and
telephone support.
• Provide backup support for Server and networks (need based).
Managed off-shoring of tasks from onsite to offshore teams and Co-ordinated with the teams for better
management of IT IS related activities.
Managed and supported hardware and software operations, providing 24x7 support for both White and
Grey glove users apart from running IT operations. Also provided support to 340 users at the Singapore
office.
Negotiated hardware and software purchases, maintenance contracts as part of the vendor management,
and have been effectively managing Vendor Management related activities for 5+ years.
Managed Office move activities for IT infrastructure from the old premises to the new one, been a part in
the data center migration.
Directed facilities management, including managing of UPS, FM200 fire suppression system, HVAC in
their absence.
Achievements:-
Have received appreciation from client for overall IT support provided at Singapore.
Have been acknowledged for excellent client handling skills, and for driving operational efficiency with
reduced costs with focus on service delivery, customer and employee satisfaction.
As I.T Analyst, Bangalore, Tata Consultancy Services, December 2005 to December 2007
Provided VPN, Remote access and Laptop support
Provided Infrastructure Support
Troubleshooted issues with applications
Provided Voice based & Email support (Hardware & Software) support to associates.
Troubleshooted Windows XP & Windows 2000 Operating systems.
Troubleshooted issues with Email Clients like Outlook and Lotus Notes.
· Provide technical support for eTrust EZ Armor for Consumers and eTrust Pest Patrol for Corporate.
· Provided technical support through Emails to the clients located in the United States.
· Provided Email support and voice support to troubleshoot issues with the products installed.
· Troubleshooting Win 9X, Win Me, Win XP, Windows NT 4.0 & Windows 2000 Operating systems.
· Handling escalated calls.
· Offered training to new hires on the product and operating systems.
· Troubleshooting Win 9X, Win Me, Win XP on Desktop PC’s
· Provided technical support through Emails to the clients.
· Troubleshooting Hardware on Desktop PC’s
· Troubleshooting Basic Networking
· Offering technical support for an overseas based vendor (Gateway - Voice)
· Providing internal support for Junior executives
· Handling escalated calls
· Responsible for identifying training requirement of agents to improve their performance.
· Creating User Accounts.
· Auditing of User Accounts.
· Installation & Trouble Shooting.
· Configuring Networks.
M. Sc (Computer Science), First Class, The New College, Chennai, 2001.