Property Manager
Western International LLC
Total years of experience :26 years, 11 Months
● Headed the leasing and property management team of a brand new luxurious residential tower comprising almost 700 units and shops.
● Maximize the rental yield by obtaining tenants through individual as well as bulk bookings, marketing the property through different advertising mediums, and introducing regular promotional offers.
● Coordinate handover of the leased premises to the tenants.
● Request for proposals from various service providers for building maintenance and services; negotiate the same in order to achieve the best quote; liaise, monitor and supervise service providers.
● Conduct regular market surveys and determine prevailing rents in the vicinity, in order to make the required comparisons and thereby implement the required strategies so as to enhance the leasing process.
● Liable to investigate and resolve tenant complaints; and achieve maximum tenant satisfaction.
● Enforce rules of occupancy and ascertain tenancy compliance with relevant laws of Dubai Land department, RERA, and the Civil Code.
● Review and attend to requests for fit out works and NOC for signage from commercial tenants.
● Follow up for defaults in rental payments; coordinate with accounts for banking of rentals and for financial reports.
● Liaise with the FM team of engineers, supervisors and workers for the tower maintenance and services.
● Ensure tenancy renewals are in place by monitoring the notices of expiry are sent on time, renewal payments are received on or before the due date and Tenancy / Ejari contracts are issued.
● Attend to termination or renewal of service provider contracts.
● Ensure tenant satisfaction by providing excellent customer service to them.
Responsible for the management of a brand new luxurious project comprising of 2 towers.
Responsible for leasing of residential and commercial premises; and arranging handover of the premises to the tenants.
Conduct due diligence on the prospective tenants profile, determine tenant eligibility; issue lease agreements; and arrange collection of rental payments.
Request for proposals from various service providers for building maintenance and services; negotiate the same in order to achieve the best quote; liaise, monitor and supervise service providers.
Maximize the rental income on the property and thereby increase profitability.
Liable to investigate and resolve tenant complaints; enforce rules of occupancy; and achieve maximum tenant satisfaction.
Maintain track of tenancy renewals by ensuring the tenants are notified on time, renewal payments are received on or before the due date and Tenancy / Ejari contracts are issued.
Follow up for defaults in rental payments; coordinate with accounts for banking of rentals and for financial reports.
Provide good customer service to tenants and strive to maintain a sense of harmony in the development.
• Manage the Group’s property sales/purchases and rentals.
• Conduct market surveys to ascertain price points on the sale / purchase of particular properties identified by the Group’s directors, and follow through the required strategies in order to execute the deal.
• Maximize the rental yield on the group’s property portfolio by managing tenants, obtaining new tenants, advertising the properties and negotiating with tenants and landlords.
• Ensure tenancy renewals are in place by monitoring the notices of expiry are sent on time, renewal payments are received on or before the due date and Tenancy / Ejari contracts are issued.
• Negotiate contracts on company owned / third party properties, retail properties, and plots; drafting lease agreements or sale agreements in conjunction with company lawyers; negotiating the best terms and conditions.
• Investigate and resolve tenant or landlord complaints, enforce rules of occupancy and interfacing with Dubai Land Department, Rental Dispute Centre, Dubai Courts and Dubai Police, as applicable.
• Ensure compliance with relevant laws of Dubai Land department, RERA, and the Civil Code.
• Liaise with master developers such as Nakheel, Emaar, Dubai Properties and Wasl in relation to the properties leased from them.
• Responsible for approving the community service charge payments to developer’s for company owned properties.
• Source new properties for company staff by coordinating with real estate/ landlords and follow through to handover.
• Responsible for the Group’s property maintenance management by ensuring the existing preventive and reactive maintenance systems are in place.
• Liaise and monitor the FM team of engineers, supervisors and workers, and be ultimately responsible for the FM and Property Department.
• Responsible for leasing of residential and commercial premises; preparing lease agreements; and arranging collection of rental payments.
• Arrange tenant move in; coordinate for connection of utilities; and attend to requests for termination and tenant move out.
• Review and attend to requests for fit out works and NOC for signage from commercial tenants and monitor installation of the same.
• Ensure building rules are adhered by tenants and took steps for non-compliance.
• Source new tenants in case of lease break and liaised with real estate brokers for leasing or re-leasing.
• Document weekly/monthly reports to identify loss of income due to vacant units and take appropriate steps.
• Request for proposals from various service providers for building maintenance and services; liaise, monitor and supervise service providers.
• Attend to termination or renewal of service provider contracts.
• Manage car parking, common areas and common facilities in the building.
• Prepare monthly report for the landlord and provide customer service to landlord and tenants.
• Follow up for defaults in rental payments; coordinate with accounts for banking of rentals and for financial reports.
• Handle sales of freehold properties in ready/ off plan projects in and around Dubai.
• Interact with developers to collect details on upcoming projects, negotiating the best payment plan and price based on market demand.
• Coordinate with property owners to offer them the right price for their property based on market conditions.
• Draft Tenancy Contract / Memorandum of Understanding (MOU) for sale and purchase ensuring precise details.
• Oversee buyer-seller transactions to completion ensuring exceptional customer satisfaction.
• Assist buyers in getting their housing finance approved from respective banks.
• Represent the organization while interacting with senior level management of corporate clients.
• Attend to cliental enquiries related to leasing of residential / commercial properties and shortlist properties based on their budget.
• Coordinate with landlords, updating them on the market situation, carrying out negotiations.
• Regularly coordinate with clients updating them on the upcoming properties.
• Execute the renewal of tenancy contracts with tenants.
• Interact with potential customers, pairing them with prospective properties and follow up through transactions.
• Negotiate with the landlords for the lowest possible rent and mutually convenient flexibility in number of installments.
• Coordinate with the maintenance department for required maintenance following through with timely completion.
• Ensure client/customer satisfaction by diagnosing complaints and resolving the matter as soon as possible.