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Saad Ahmed, Senior Voice & Network Engineer

Saad Ahmed

Senior Voice & Network Engineer·Etisalat UAE

United Arab Emirates

Bachelor's degree, (Computer

Work experience

Total years of experience: 11 years, 5 months

Senior Voice & Network Engineer

January 2015 - Present

Etisalat UAE

Sharjah, United Arab Emirates •Hybrid

January 2015 - Present

• Provide L2/L3 support for enterprise voice, SIP trunking, ISDN PRI, VoIP, IMS, and NGN
services.
• Design, implement, and troubleshoot SIP trunk solutions using ACME Packet SBC
platforms.
• Perform end-to-end SIP and ISUP signaling analysis to resolve call routing,
interoperability, and voice quality issues.
• Support Huawei SoftX3000, Huawei IMS, and Ericsson IMS platforms.
• Manage enterprise voice services including SIP Trunk, PABX connectivity, hosted voice,
and fixed voice solutions.
• Conduct root cause analysis and coordinate with vendors, TAC teams, and engineering
teams during critical incidents.
• Troubleshoot MPLS, IPVPN, Internet Leased Line, and GPON-based connectivity services.
• Manage Huawei OLTs and ONTs through NMS for monitoring, provisioning support, and
fault management.
• Utilize Wireshark and protocol traces for advanced troubleshooting and performance
analysis.
• Participate in service migrations, upgrades, maintenance activities, and technology refresh
projects.
Company industry:
Telecommunications

Education

NED University of Engineering & Technology

January 2012

January 2012

Bachelor's degree, (Computer

Pakistan

Skills

CISCO CERTIFIED NETWORK PROFESSIONAL CCNP ENTERPRISE
Intermediate
CISCO CERTIFIED NETWORK PROFESSIONAL CCNP ENTERPRISE
Intermediate
CISCO UNIFIED COMMUNICATIONS MANAGER
Intermediate
CISCO UNIFIED COMMUNICATIONS MANAGER
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CALL CENTER EXPERIENCE
Intermediate
ENTERPRISE APPLICATION SOFTWARE
Intermediate
ENTERPRISE APPLICATION SOFTWARE
Intermediate
INFORMATION ARCHITECTURE
Intermediate
INFORMATION ARCHITECTURE
Intermediate
NEXT GENERATION NETWORKS
Intermediate
NEXT GENERATION NETWORKS
Intermediate
SIP TRUNKING
Intermediate
SIP TRUNKING
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS ENGINEERING
Intermediate
TELECOMMUNICATIONS ENGINEERING
Intermediate
VOICE OVER IP
Intermediate
VOICE OVER IP
Intermediate

Languages

English
Beginner
Urdu
Beginner

Training and Certifications

Certifications
Cisco Certified Network Associate (CCNA
PCAP – Certified Associate in Python Programming
AWS Certified Cloud Practitioner (CLF-C01)
Cisco Certified Specialist – Enterprise Core (CCNP ENCOR 350-401)
PCAP (Python).
CCNP Enterprise, AWS Cloud Practitioner