Customer Service Executive
Aan’s Fastners
مجموع سنوات الخبرة :7 years, 5 أشهر
Outline
Acting as a CSR/Telesales executive, I had a list of responsibilities where I had to manage diverse tasks, organize client accounts, maintain relationships and calls and lastly, generating maximum revenue.
Key Responsibilities
• Finalization of contracts and negotiation with client before signing of contracts
• Working out costs and allocation of resources in a project, with a vision of maximizing profit and maintaining customer satisfaction
• Taking decision on purchases and funds allocation as per requirement.
• Working out the final operating cost on the project and analyzing areas which require improvement and change
Outline
An immense asset to a proper work environment with diverse skills and abilities such as; maintaining and monitoring projects, establishing a database to connect with corporate companies in order to make sale, having the ability to coordinate meetings. Can make outbound calls and able to absorb information from meetings to create outstanding results in making important decisions.
Key Responsibilities
• Provided design ideas and execution of interiors, kiosks, signage’s and exhibitions
• Collected data (Inbound & Outbound Calls) on various manufacturers, suppliers and end customers
• Generated leads which were later converted into potential clients
• Maintained and updated previous client records
Outline
A retail sales associate is handed a lot of responsibilities and duties to be dealt with diligently. These tasks range from greeting customers to handling the cash register. Lending assistance to customers and managing their issues is also one of the many tasks as well as taking inventory, cleaning work area, answering questions, lending opinions and giving suggestions when needed.
Key Responsibilities
• Offered customers assistance in locating merchandise & accurately process sales transactions
• Knowledge about the full category of product (new and old)
• Maintained and updated stock when required
• Handled and dealt with customer’s complaints in a timely manner
• Generated daily, weekly and monthly sales report for the management
Outline
Provided consultancy to practices on how they can meet yearly measures to ensure financial benefits are maximized
Key Responsibilities
• Completed PQRS consultancy sales
• Helped practices achieve their incentives which were provided by CMS
• Trained new resources that join the team on PQRS workflows
• Provided training to practices/nurses/doctors/practice managers on EHR side of the application
• PQRS XML file review and submission
• Assisted practices on completing their yearly program so they were not penalized on their yearly collections
• Contacted and provided resolutions to clients for PQRS related support tickets
• Responded to general inquiry made my practices in a timely manner
Outline
Provided customer support to U.S related clients. The project on which I was held responsible were Total Call Mobile, Pay-Spot, E-Pay, Network Enhanced Technologies (N.E.T), One Plus (Opex & GTC Communications and TCI Long distance) and Ocenture.
Key Responsibilities
• Highly organized; able to quickly assess needs and provide tools to resolve difficulties, enhance learning and improve performance
• Maintained High Quality and Dependability
• Promoted to Supervisor; responsible for Team Quality/Answer Rate/Dependability
• Trained and performed tasks for different projects within the company
Outline
Provided Voice to Text (V2T) customer and data entry services to clients based in USA/UK.
Key Responsibilities
• Helped the company attain the highest customer service ratings hence promoted to Senior Team Lead where I led a team of 10-15 employees
• Achieved 100% marks in all categories including communication and listening skills, problem resolution and conduct
• Managed a high volume workload and consistently met performance benchmarks in all areas; speed, accuracy, volume. Typing Speed about 60-70 WPM
Outline
Assisted US based financially challenged clients in providing services to help them get merchandise on low interest loan schemes.
Key Responsibilities
- Managed a high volume targeted workload and consistently met performance.
- Quickly able to grasp a caller's perception and to empathize with them
- Resolve conflict and handle sensitive situations
- Ability to work with all levels of employees and maintain credibility, trust and cooperation
I have completed the following Design Projects under 3 years Bachelors Program: RECREATIONAL CLUBHOUSE Concept: Universal Design – 4 Elements of Life Based on a given layout, we were asked to design a 2-3 floor levels consisting of various activities OFFICE SPACE (Working Drawings) Concept: Transfiguration Detailed office drawings done on Auto-CAD. RETAIL OUTLET DESIGN (Re-design of Box Park) Concept: Art Movements Based on a given layout of a 3-Block Box Park, we were asked to design the interior and exterior of the space RESTAURANT DESIGN Concept: The Walking Dead Based on a given restaurant layout from a mall, we were asked to design a themed restaurant along with a commercial kitchen APARTMENT DESIGN Concept: Minimalism Based on the given layout, we were asked to design a single bedroom apartment for a celebrity based on a concept
the completion of O & A Level